Help Desk Tier II

Help Desk Tier II
Falls Church, VA
Pay From: $60,000 per year

MUST:
Experienced Tier II Help Desk professional
Active DoD Secret or Level 3 Public Trust
4+ years of professional experience working in a enterprise level IT support role
Knowledge of Windows 7 or Windows 10 and all standard MS Office software systems including MS Project, especially knowledgeable with Windows 10 environment
Possess knowledge of workstation administration and management
Experience with IT and Help Desk technologies, to include Remedy, Heat, other ticketing systems, VPNs, remote and VMware tools, Office 13, Exchange, Active Directory, Windows 7 and 10, and knowledge of laptop technologies strongly preferred
Strong communication skills and able to establish report with clients
Active Security+CE or higher IAT certification
Bachelor's Degree is required (or 4+ years of related IT experience)

DUTIES:
Daily client interaction with client and high-level government employees
Representing out company and its interests in all client engagements
Addressing and correcting any hardware, software or connection issues
Supporting Desktop/Laptop users and resolving any issues with Microsoft, Adobe, Roxio and other deployed software
Resolving problems through customer education, training and direct assistance
Ensuring backup, recovery and data restoration from workstations for customers during upgrades or when a problem with the system is diagnosed
Providing phone and in-person support to users for various systems, including e-mail, LAN/WAN, user account administration, active directory, standard desktop images and applications, COTS and GOTS applications
Document Incidents and Work Orders with detailed break-fix steps and resolution in ticket tracking system
Serving as the initial point of contact for troubleshooting all IT related problems, including hardware/software, passwords, and printer problems

Quadrant is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a protected veteran, or status as an individual with a disability.