Job Title: Technical Support Engineer American Sign Language (ASL)
Remote
Job Summary:
We are seeking a highly skilled Technical Support Engineer fluent in American Sign Language (ASL) to join our team in Redmond, WA. The ideal candidate will provide exceptional customer and technical support, ensuring accessibility and quality service for ASL users. This role requires strong troubleshooting abilities, proficiency with Microsoft products, and excellent communication skills in both ASL and written English.
Key Responsibilities:
Provide technical support and issue resolution for Microsoft products including Windows, Office, Xbox, and Surface.
Communicate effectively with customers using American Sign Language (ASL) and written English.
Diagnose, troubleshoot, and resolve hardware and software-related technical issues.
Utilize CRM and ticketing systems (e.g., Dynamics, ServiceNow) to track, document, and manage customer cases.
Collaborate with cross-functional teams to escalate and resolve complex issues promptly.
Ensure compliance with quality and process standards, maintaining a high level of customer satisfaction.
Identify opportunities for continuous improvement in products, services, and processes.
Required Skills and Qualifications:
Fluency in American Sign Language (ASL) and proficiency in written English.
Strong analytical, problem-solving, and decision-making skills.
Excellent customer service and communication skills with the ability to explain technical concepts clearly.
Proficiency in Microsoft technologies such as Windows, Office, Xbox, and Surface.
Hands-on experience with CRM or ticketing tools (e.g., Dynamics, ServiceNow, or similar).
Bachelor's degree in Information Technology, Computer Science, Engineering, or related field (or equivalent experience).
2 4 years of experience in a technical support, product support, or customer service engineering role.
Preferred Qualifications:
Experience supporting customers who communicate via ASL.
Familiarity with Microsoft environments and accessibility support initiatives.
Strong commitment to quality assurance, compliance, and customer experience enhancement.
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