Helpdesk Specialist Journeyman with Min 10yrs exp (In Person Interview)(ONSITE_only Local to DMV Area)

200 I St. SE, DC, US • Posted 18 hours ago • Updated 19 minutes ago
Full Time
12 Months
On-site
$DOE
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Job Details

Skills

  • Customer Service
  • Windows 11 Mac OSX 10.10.X
  • technical support

Summary

We are looking for a Helpdesk Specialist Journeyman (Min 10+ Yrs. Exp) ONSITE (In Person Interview).
POSITION DESCRIPTION
DIRECT CLIENT Position
Number of positions:2(TWO)
Length: 12 Months+
Work Address: Washington DC 20003
Immediate interviews In Person Interview
Please Note this position is ONSITE

Roles and Responsibilities Include:
  • Resolve technical issues and closing out assigned.
  • Service/Incidents requests within the agency's Service Level Agreements.
  • Adhere to all Enterprise-wide security policies related to security and integrity of District owned Resources.
  • Provide assistance with installation, operation, and maintenance of District-owned desktop software, including operating systems (both
  • Windows and Apple), off-the-shelf products (e.g. Microsoft Office, Project, Visio, Outlook) and endpoint management tools.
  • Log and route service requests and incidents in an incident management system.
  • Provide a high level of customer service to end users on a daily basis.
  • Provide technical expertise related to Microsoft Products, such as Microsoft Office, Windows operating systems, as well as other related Microsoft applications.
  • Troubleshoot issues related to agency specific applications and web applications.
  • Provide technical support for mobile devices, such as iPads, iPhones, Android devices and tablets.
  • Collaborate with the IT leadership team to test and implement cost effective technology for District.
  • Maintain service level agreements related to Desk Side support Service/Incident requests.
  • Work with other technical teams to coordinate multi-tiered technical support for outages, widespread security incidents.
Required/Desired Skills
Candidates must have ALL the "Required" skills in order to be considered for the position. "Desired" or "Highly Desired" skills are a PLUS but may NOT be required.
Skill Matrix
Experience with Business workflow processes
Required / Desired
Amount
of Experience
Years of Experience
Bachelor's degree in IT or related field or equivalent experience
Required
10
Years
Providing second-tier support to end users, server, or mainframe apps/hardware
Required
6
Years
Strong Customer Service Skills
Required
6
Years
Expertise in troubleshooting complex software related issues
Required
6
Years
Can demonstrate experience making nontechnical users comfortable with complex technology concepts
Required
6
Years
Knowledge of Microsoft Office Suite
Required
5
Years
Expertise in supporting desktop operating systems (Windows 11 Mac OSX 10.10.X)
Highly desired
5
Years
Diagnosing and resolving end user computer/computer peripherals problems
Highly desired
5
Years
Documenting, tracking, and monitoring end user, server, or hardware problems
Highly desired
5
Years
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 91166778
  • Position Id: 2026-9526
  • Posted 18 hours ago

Company Info

About NextGen Solutions Corporation

NextGen Solutions has the experience to manage your growth well to ensure that all customers receive the highest level of service possible. Our strength lies in the careful selection of network consultants, expert technical skills, and dedicated customer service. We ensure our consultants have both of these essential attributes. We strive to always do what is right for the client and the employee. When these two core beliefs are combined, the end result is a collaborative work environment and a satisfied customer base.

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