Business Analyst

Core Responsibilities

• Consult with internal customers and external vendors to understand business objectives and processes.

• Perform research and fact-finding to gather and document business requirements.

• Translate business needs into functional and system requirements for technical and non-technical teams.

• Collaborate with design, architecture, engineering, development, QA, and UAT teams to ensure solutions meet business goals.

• Develop and maintain:

  • Business Requirements Documents (BRD)

  • System Requirements (SRQ)

  • Process flows

  • Use cases

  • Requirements Traceability Matrix (RTM)

• Facilitate creation of business requirements using traditional or BPA methodologies.

• Manage requirement review, scoring, approval, and claiming processes with stakeholders.

• Identify stakeholders, risks, assumptions, dependencies, and impacts of system changes.

• Conduct SRQ reviews to ensure completeness, clarity, and traceability.

• Map SRQs to business requirements within RTM.

• Review application designs and QA/UAT test plans to validate requirement coverage.

• Support software testing and debugging activities.

• Provide regular project status updates, including risks, dependencies, and progress tracking.

• Participate in vendor demonstrations, evaluations, selections, and RFP responses.

• Facilitate stakeholder and cross-functional meetings.

Level-Based Expectations

Level I

• Handles smaller work assignments or supports larger projects.

• Work is reviewed frequently during project execution.

• Primarily collaborates within the immediate team.

Level II

• Researches and documents requirements independently.

• Possesses deep knowledge in one functional area and basic knowledge in others.

• Collaborates with team members and key stakeholders.

Level III

• Proactively analyzes and documents solutions.

• Identifies risks, gaps, and solution alternatives.

• Participates in business strategy and portfolio discussions.

• Mentors junior team members.

• Facilitates meetings and stakeholder discussions.

• Works closely with senior management and key stakeholders.

Level IV

• Provides strategic and optimal business solutions while minimizing risks.

• Acts as a primary consultant for business functions.

• Maintains awareness of industry standards and best practices.

• Participates in strategic planning and portfolio discussions.

• Possesses deep knowledge across multiple functional areas.

• Guides and mentors lower-level analysts.

• Considered a go-to expert within the organization.

• Influences stakeholders across all organizational levels.

Required Skills & Competencies

• Strong business analysis and requirement gathering skills.

• Expertise in process mapping, use cases, and workflow documentation.

• Experience with RTM management and requirement traceability.

• Ability to analyze business and system impacts.

• Strong communication and stakeholder management skills.

• Knowledge of QA/UAT validation processes.

• Problem-solving and risk assessment capabilities.

• Ability to work independently on complex assignments.

• Strong documentation and presentation skills.

• Experience collaborating with cross-functional technical teams.

Typical Experience & Education

• Bachelor’s degree (BS/BA) in a related field required.

• Typically 5–8 years of relevant experience.

• OR Master’s degree with 3–5 years of experience.

• Certifications may be required depending on the business area.

Scope & Impact

• Works as a seasoned professional contributor.

• May lead projects or major project components with moderate to significant business impact.

• Responsible for solving complex business and system problems.

• Primarily an individual contributor role (50%+ hands-on work).

• May oversee project tasks and mentor team members, but typically no direct hiring/firing responsibility.

Work Environment & Autonomy

• Independently manages assignments with limited supervision.

• Determines solution approaches and execution strategies.

• Receives guidance only for highly complex or unusual situations.

• Applies advanced knowledge of business processes, technologies, and organizational practices.