Senior Mainframe Application Support Engineer - AZ, IA

Job#: 3037083

Job Description:

Client: Financial Services

Team: TBA

Job Title: Systems Operations Engineer 4 / Senior Mainframe Application Support Engineer

Location: Chandler, AZ (preferred) / Des Moines, IA - Hybrid

Contract Length: Not specified (goal to convert; no sponsorship available)

Pay Rate: $60 - $65
Top Requirements:

5+ years of Mainframe application production support experience

Strong experience with JCL, COBOL, CICS, DB2, and job troubleshooting

Experience supporting high-volume, production-critical systems

Plusses:

Experience with CA7, IDCAMS, and monitoring tools (Mainview, Dynatrace)

Experience with MQ and enterprise messaging systems

Experience with ServiceNow, Jira, and Confluence

Experience in banking or financial services environments

Experience working in global/follow-the-sun support models

Job Summary:

In this contingent resource assignment, you may: Consult on complex initiatives with broad impact and large-scale planning for Systems Operations Engineering. Review and analyze complex multi-faceted, larger scale or longer-term Systems Operations Engineering challenges that require in-depth evaluation of multiple factors including intangibles or unprecedented factors. Contribute to the resolution of complex and multi-faceted situations requiring solid understanding of function, policies, procedures, and compliance requirements that meet deliverables. Strategically collaborate and consult with client personnel.
Day-to-Day Responsibilities:
Production Support

• Provide Level 2/3 production support for Automated Credit, Rewards, and Credit Card Hub applications
• Monitor production systems to ensure uptime, performance, and stability
• Analyze and troubleshoot failed batch jobs using JCL

Incident & Problem Management

• Perform root cause analysis for production incidents
• Coordinate job restarts and recovery with Production Control teams
• Respond to business user issues and application support requests

Technical Execution

• Work with mainframe technologies including COBOL, CICS, DB2, CA7, IDCAMS
• Support file management and analysis using File Manager, File Analyzer, EZTRIEV
• Support messaging systems including MQ

Monitoring & Documentation

• Use monitoring tools (Dynatrace, Mainview) to track system performance
• Manage incidents and documentation through ServiceNow, Jira, and Confluence
• Maintain detailed documentation of issues, resolutions, and follow-ups

Collaboration & Operations

• Work in a follow-the-sun support model with offshore teams (India)
• Participate in daily handoffs and coordination across regions
• Support shared application mailboxes and operational requests

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our 'Welcome Packet' as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at or . Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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