Data Security Delivery Lead / Manager

Hybrid in Charlotte, NC, US • Posted 2 hours ago • Updated 2 hours ago
Contract W2
12 Months
No Travel Required
Hybrid
$80 - $85/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Agile
  • Capacity Management
  • Data Masking
  • Escalation Management
  • ITIL
  • Managed Services
  • Data Security
  • Customer Relationship Management (CRM)
  • KPI
  • JIRA
  • Service Delivery
  • Customer Satisfaction
  • SLA
  • ServiceNow
  • Scrum
  • Resource Planning

Summary

Data Security Delivery Lead / Manager

Grade: Manager (M) | Experience: 12–15 Yrs | Location: CHARLOTTE ONLY 

Role Summary: Owns end-to-end delivery, governance, and client management for the Ally Data Protection engagement across all three towers.

Key Responsibilities:

  • Own overall service delivery, SLA/KPI adherence, and client satisfaction.
  • Manage governance cadence, sprint/backlog governance, and stakeholder reviews.
  • Drive escalation management, risk/issue management, and continuous improvement.
  • Own resource planning, capacity management, and utilization.

Day-to-Day Activities:

  • Lead daily stand-ups, review open incidents, requests, and Jira stories.
  • Monitor SLA/KPI dashboards and address at-risk items.
  • Coordinate across DSPM, Cryptographic Services, and Data Masking teams.
  • Manage client communications, status reports, and governance meetings.
  • Handle escalations, prioritization, and workload balancing.

Skills: Managed services delivery, stakeholder management, Agile/Scrum, ITIL, Jira, ServiceNow, data security domain knowledge.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10273009
  • Position Id: 9084076
  • Posted 2 hours ago
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Anbarasan Perumal

Recruiter @ KRG Technologies Inc
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