Position: Business System Analyst Retail Technology (POS)
Location: Seattle, WA
This role is on Global POS team in the lululemon technology organization. This team is responsible for managing and developing new features and enhancements on Oracle Xstore POS Software. This Business System Analyst position is technical, bridging the gap between business needs and technical solutions and involved with projects from inception through implementation.
We are seeking a highly skilled and experienced Technical Business Analyst to join our team. The successful candidate will be responsible for analyzing business processes, identifying technical solutions, and bridging the gap between business needs and technology solutions. This role involves working closely with stakeholders, development teams, and IT departments to ensure the successful implementation and optimization of retail systems.
Our team is fast-paced and taking on exciting new initiatives to support a fast-growing business. We strive to adopt leading-edge technology and seek to improve on the solutions continuously. We are not afraid to try new things, have fun, and encourage each other to take on new challenges. We support each other in growing professionally and personally. We fail forward and learn from our mistakes, thus creating a better path ahead. We create space for team members to share feedback and ideas that can help us continually grow as an organization.
We operate following the agile framework and leverage multiple product teams across our various functions. We encourage our teams to form and figure out the best way to deliver critical business initiatives. We institute a culture of fun and lightheartedness to enjoy work each day. We are inclusive and know that we are stronger as a team than as an individual.
Experience and Skillset:
Business and functional requirement gathering for small medium complex scope; compiling needs from multiple stakeholders into a single set of prioritized requirements.
Identify business processes, document their workflow in process maps which reflect the relationship between the operating model and the technology platforms, and identify roles within these processes.
Work with stakeholders to understand their business needs and challenges, assist in aligning overall scope and sequencing recommendations with business stakeholders.
Include dependency management and architectural decisions in requirements.
Engages with engineering team to design technical solutions that meet business requirements.
Oversee the implementation of technical solutions, ensuring they are delivered on time and within budget.
Assists in testing and participates in test phases prior to UAT.
Updates technical specs based on testing, prioritized defects or post-release lessons learned.
Analyze data to identify trends, insights, and opportunities for improvement.
Create and maintain reports to support business decision-making and provide actionable recommendations.
Supports communication for application/system deployment.
Works to ensure application availability and SLAs for operational readiness.
Utilize or develop artifacts such as business requirements documentation, JIRA, and Confluence to facilitate requirements alignment sessions, develop test scripts, and document requirements for SOX auditing.
Evaluate current business processes, workflows, and roadmaps to have a comprehensive understanding of current state and ideal future state.
Lead cross functional collaboration and drives to alignment with business partners within constraints of the project or work.
Qualifications:
Senior Business System Analyst with over 5+ years of experience supporting IT projects within an enterprise environment (1000+ employees). Ability to work with multiple cross-functional teams in an agile environment.
2+ projects working as a BA on a POS solution end to end. Must have experience working with gateways/processors. Payment experience is a must in order to understand the complexity of the environment.
2+ projects (end to end) working with data integrations (APIs, files) - must demonstrate the ability to analyze cross-functional flows and understand functional flows in SaaS applications.
Experience creating technical specifications and documentation for large, complex projects.
Strong understanding of retail systems, including POS, inventory management, and e-commerce platforms.
Experience with data analysis tools and technologies, such as SQL, Excel, and BI tools.
Knowledge of various project lifecycle methodologies, including Agile and Scrum.
Understanding of CI/CD pipelines and automation, Container Management, Application Performance Engineering, monitoring, alerting, AWS Services and Architecture.
Ability to determine estimates of effort and impacts for a variety of solutions and influence technical discussions and decisions.
Strong organizational skills with the ability to track and prioritize numerous tasks and to coordinate activities with a high sense of urgency.
Demonstrable analytical and problem-solving skills.
Excellent presentation, verbal, written, interpersonal and listening skills.
Strong interpersonal and leadership skills including collaboration, facilitation, and negotiation.
Challenges the status quo, champions change and influences others to change.
Must-haves:
Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
Communicates with honesty and kindness and creates the space for others to do the same.
Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
Fosters connection by putting people first and building trusting relationships.
Integrates fun and joy as a way of being and working, aka does not take themselves too seriously.
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