Field Technician

Description

We are seeking a Field Technician II to provide exceptional IT support for CDC staff under the ITISS contract. In this role, you will deliver outstanding customer service via phone and email, assisting users in Windows 11 environments. Responsibilities include taking incoming requests, logging calls in the ticketing system, and resolving technical issues promptly to meet SLAs in a high-volume setting. You will support remote customers using Citrix and troubleshoot remote access issues, perform basic network administration tasks such as creating new users and resetting passwords in Active Directory, and provide hands-on troubleshooting for desktops, laptops, tablets, and mobile devices (Android, iPhone, iOS). Additional duties include configuring and supporting Mac desktops and laptops, as well as resolving printer and peripheral issues. What You'll Need to Succeed: Candidates should have IT experience troubleshooting hardware, software, and connectivity issues, with strong desktop support skills for both local and remote customers. Expertise in Windows 10/11 and MS Office 365 (Outlook) is required, along with familiarity in SLA-driven environments. Experience configuring Mac systems, troubleshooting networking and wireless connectivity, and working with remote desktop and VPN technologies (such as Zscaler) is essential. Knowledge of ticketing systems and the ability to troubleshoot printers and mobile devices is also required.

Skills

hardware troubleshooting, desktop support, outlook, ticketing system, Windows 11, Help desk support, Customer service

Top Skills Details

hardware troubleshooting,desktop support,outlook,ticketing system,Windows 11

Additional Skills & Qualifications

CompTIA A+ Certification 2+ years of IT support experience High School Diploma or GED Ability to work onsite full-time Strong communication and customer service skills

Experience Level

Entry Level
Job Type & Location
This is a Contract to Hire position based out of Cincinnati, OH.
Pay and Benefits
The pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Cincinnati,OH.
Application Deadline
This position is anticipated to close on Mar 19, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.