IT TechnicianOn-SitePosition OverviewAn IT Technician is needed to provide high-quality technical support in a fast-paced, service-driven environment. This role involves assisting end users by phone and email, resolving hardware and software issues, and supporting both local and remote customers. The technician will work across Windows and mobile platforms, perform account-related tasks, and troubleshoot a wide range of devices and connectivity issues.
Key Responsibilities- Provide customer-focused technical support via phone, email, and in-person interactions.
- Log all incoming requests and document troubleshooting steps in the ticketing system.
- Resolve issues related to desktops, laptops, tablets, and mobile devices.
- Support remote users, including troubleshooting remote access and connectivity issues.
- Perform basic account administration tasks such as creating users and resetting passwords.
- Troubleshoot operating system, application, and hardware issues.
- Configure and support Mac desktops and laptops as needed.
- Resolve printer and peripheral-related issues.
- Meet service-level expectations in a high-volume support environment.
- Assist with additional duties as assigned.
Required Skills & Experience- Experience troubleshooting hardware, software, and connectivity issues.
- Strong desktop support skills for both on-site and remote users.
- Proficiency with Windows operating systems and productivity applications.
- Familiarity with remote access tools and VPN technologies.
- Ability to troubleshoot mobile devices across multiple platforms.
- Experience working with ticketing systems.
- Strong communication and customer service skills.
- Ability to work on-site full-time.
- High school diploma or equivalent.
- CompTIA A+ certification preferred.
- 2+ years of IT support experience.
Top Skills- Hardware troubleshooting
- Desktop support
- Email and productivity application support
- Ticketing system experience
- Windows operating system support
Soft Skills- Clear and professional communication
- Strong customer service orientation
- Ability to work efficiently in a high-volume environment
- Problem-solving mindset and attention to detail
Job Type & LocationThis is a Contract to Hire position based out of Cincinnati, OH.
Pay and BenefitsThe pay range for this position is $15.00 - $20.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Cincinnati,OH.
Application DeadlineThis position is anticipated to close on Mar 23, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Never miss an opportunity! Create an alert based on the job you applied for.