Production Support Analyst

Remote • Posted 11 hours ago • Updated 11 hours ago
Full Time
No Travel Required
Remote
Depends on Experience
Fitment

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Job Details

Skills

  • System Monitoring
  • Shell Scripting
  • Oracle Database
  • Python
  • bash
  • Performance Tuning
  • Disaster Recovery
  • change management
  • Snowflake
  • release management
  • log analysis
  • Application monitoring
  • Automation tools
  • stakeholder communication
  • data validation
  • version control (Git)
  • Deployment Support
  • Batch Job Monitoring
  • Middleware Support
  • SLA management
  • CI/CD (Jenkins)
  • Problem Management
  • Job Scheduling (Control-M/Autosys)
  • Alert Management
  • ITIL Framework
  • API Monitoring
  • Web Services (REST/SOAP)
  • File Processing
  • ETL Support
  • Unix/Linux Administration
  • Production Readiness
  • High Availability Systems
  • Documentation & SOP Creation

Summary

Job Title: Production Support Analyst

Location: Remote

Duration: long term

Job ID: 4CI -7520

 

Required Qualifications:

  • Provided production support and handled SEV 1–4 incidents with SLA adherence
  • Monitored systems using Splunk and performed log analysis for issue resolution
  • Troubleshot IBM DataPower, MQ, MFT, and batch processing issues
  • Executed SQL queries for data validation and troubleshooting
  • Managed tickets and workflows using ServiceNow and Jira
  • Performed root cause analysis (RCA) and implemented preventive fixes
  • Supported deployments, release management, and production readiness
  • Worked with EDI X12 transactions (270/271) and data flow issues
  • Utilized Linux/Unix for system support and basic scripting
  • Collaborated with cross-functional teams and maintained SOPs/runbooks
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10110479
  • Position Id: 7521-19796-
  • Posted 11 hours ago
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