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Production Support Analyst / Technical Operations Specialist

Remote • Posted 12 hours ago • Updated 12 hours ago

Contract Corp To Corp

Contract Independent

Contract W2

No Travel Required

Remote

Depends on Experience

Fitment

Dice Job Match Score™

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Job Details

Skills

IBM MQ
IBM Datapower
MFT (Managed File Transfer)
Splunk monitoring
EDI X12 transactions (270/271 preferred)
Production Issue triage (SEV 1
2
3
4)
Production Support & Technical Operations

Summary

Role Title: Production Support Analyst / Technical Operations Specialist

Remote

Duration: 6 Months Contract

Overview

IRG Clients is is seeking a highly skilled Production Support Analyst / Technical Operations Specialist . This role is central to real-time system monitoring, incident leadership, production stability, and automation within a complex, integrated healthcare technology environment.

You will collaborate with engineering teams, vendors, and business stakeholders to maintain system health, ensure seamless data flow, and support smooth deployments—while mentoring team members and continuously improving operational maturity.

Required Skills

IBM DataPower, IBM MQ, MFT (Managed File Transfer)
Production Support & Technical Operations
Splunk monitoring and log analysis
EDI X12 transactions (270/271 preferred)
SQL and Linux troubleshooting
Production Issue triage (SEV 1, 2, 3, 4)
Incident Management using ServiceNow and Jira
Root Cause Analysis (RCA) and SOP documentation

Key Responsibilities

Lead real-time system monitoring and proactive incident response
Perform SEV 1–4 production issue triage, troubleshooting, and resolution
Govern production deployments and ensure operational readiness
Troubleshoot MFT processes, MQ messaging, batch jobs, and EDI transactions
Perform Linux-based analysis, scripting, and automation to improve efficiency
Collaborate with cross-functional teams, vendors, and TennCare stakeholders
Develop SOPs, conduct root-cause reviews, and drive continuous improvement
Mentor team members and enhance operational best practices

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10113386
Position Id: 28707-677-
Posted 12 hours ago

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