Help Desk/Desktop Support Analyst

Description

We are looking for a hands-on Help Desk/Desktop Support Analyst to provide on-site technical support for a higher education environment in Madison, Wisconsin. This Contract position requires someone who is comfortable working five days per week on location, supporting desktop hardware, peripherals, and end-user systems. The ideal candidate will assist with workstation setup, device updates, and day-to-day troubleshooting while delivering responsive support through a structured ticketing process.

Responsibilities:
Provide on-site desktop and help desk support for staff and users in Madison, Wisconsin, resolving technical issues in a timely and detail-oriented manner.
Install, connect, and configure monitors, Lenovo all-in-one systems, and Dell desktop computers for daily operational use.
Perform routine device updates, including software installations, system patches, and operating system maintenance across supported workstations.
Complete user and computer account updates in Active Directory, including renaming devices and maintaining accurate system records.
Route and organize cabling through desks and workstations to ensure clean, functional, and reliable hardware setups.
Troubleshoot Windows-based desktop issues involving hardware, software, and peripheral connectivity.
Manage assigned service requests and incidents through a ticketing system, documenting work performed and updating ticket status as needed.
Assist with physical workstation moves, equipment handling, and other support tasks that require lifting and transporting desktop hardware.
Verify that newly deployed or updated devices are functioning properly and meet operational standards before handoff to end users.

Requirements

At least 1 year of experience in desktop support, help desk support, or a similar technical support role.
Working knowledge of Active Directory, including basic device or account administration tasks.
Experience supporting Microsoft Windows environments, including Windows 10.
Ability to perform basic troubleshooting for desktop hardware, software, and workstation-related issues.
Familiarity with handling service desk tickets and maintaining accurate support documentation.
Experience working with PC workstations, including setup, connectivity, and peripheral support.
Ability to lift and move computer equipment, monitors, and related hardware as part of daily responsibilities.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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