Salesforce Architect

Job Description

Role: Salesforce Architect

Location: Juno Beach, FL onsite 

Role Overview

We are seeking a seasoned and forward-thinking Salesforce Architect to join the NEER IT Salesforce team. This role sits at the highest level of platform strategy and technical governance — spanning enterprise customization, integration architecture, data engineering, and AI-augmented delivery. The ideal candidate combines deep platform expertise with the ability to lead cross-functional teams, shape long-term architecture direction, and embed Generative AI and Agentic AI methodologies as a first-class practice in their daily engineering workflow.

Key Responsibilities

Platform Architecture & Customization

·       Define and govern enterprise Salesforce architecture across Sales Cloud, Service Cloud, Experience Cloud, and custom platform applications — ensuring scalability, security, multi-org coherence, and long-term maintainability

·       Lead complex Salesforce customization efforts including Apex frameworks, LWC component libraries, advanced Flow orchestration, and platform event-driven architecture

·       Establish and enforce coding standards, design patterns, DevOps best practices, and CI/CD pipelines via Salesforce DX, Git, and release management tooling

·       Drive architecture reviews, technical grooming, and platform health assessments across delivery teams and vendor partners

·       Own the Salesforce platform roadmap and align it to NEER IT strategic goals, operational priorities, and AI-enabled delivery models

Integration Engineering

·       Architect and govern end-to-end integrations connecting Salesforce to enterprise systems including MuleSoft, Documentum, Excalibur, SAP, GIS/ESRI, and legacy platforms

·       Define integration contracts, error handling frameworks, retry/resilience patterns, and middleware orchestration strategies for real-time and batch integration scenarios

·       Lead integration solutioning for complex, multi-system workflows spanning case management, document handling, and regulated utility operations

·       Collaborate with MuleSoft Architects to evaluate, design, and harden integration layers supporting mission-critical business processes

·       Guide REST/SOAP API design, Platform Events, Change Data Capture (CDC), and event-driven patterns across multi-vendor delivery teams

·       Data Engineering

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·       Own and drive Salesforce data architecture including data modeling, object relationships, schema governance, and master data management across multi-org environments

·       Lead data migration strategies from legacy platforms (e.g., Microsoft Dynamics) to Salesforce — including transformation logic, validation frameworks, reconciliation protocols, and cutover planning

·       Partner with the Enterprise Data Platform (EDP) and Salesforce Data Cloud teams to design scalable data pipelines, harmonize data structures, and ensure enterprise-wide data integrity

·       Define and enforce data quality rules, deduplication strategies, and audit-ready data lineage standards aligned with NERC and utility-sector compliance requirements

·       Evaluate and guide adoption decisions between custom EDP approaches and Salesforce Data Cloud, presenting trade-offs with executive-level clarity

Generative AI & Agentic AI Delivery

·       Leverage Agentic AI platforms (Windsurf, Devin, or equivalent) daily for solution design, accelerated story creation, code generation, test automation, and technical documentation

·       Apply and champion prompt engineering best practices — iterative prompting, session scoping, output peer review, and token management — ensuring AI output quality and delivery completeness

·       Architect and integrate       AI, Agentforce, and GenAI-enabled flows into case management, portal, and enterprise automation workflows

·       Lead AI-augmented SDLC practices at the platform level, establishing guardrails, quality gates, and responsible AI usage standards for the broader delivery team

·       Drive and measure AI efficiency benchmarks including development velocity gains, BA/QA effort reduction, sprint throughput improvements, and labor cost optimization

·       Contribute to NEER's AI-first delivery strategy, including adoption of REWIRE and Agentic AI tooling across the 2026–2028 Salesforce roadmap

·       Governance, Security & Compliance

·       Own platform governance protocols including user access management, permission sets, profiles, inactive account monitoring, and org health standards

·       Ensure all solutions adhere to NERC compliance, utility-sector regulatory standards, and audit-ready documentation requirements

·       Lead security architecture reviews, vulnerability assessments, and AppExchange product governance across NEER Salesforce orgs

·       Establish release management protocols, change control governance, and technical debt reduction programs aligned with platform long-term health

Collaboration & Delivery Leadership

·       Partner with business, product, and IT leadership to translate complex requirements into scalable, compliant, and high-impact Salesforce solutions with measurable business value

·       Work closely with Business Analysts and Product Owners to shape epics, user stories, and acceptance criteria — leveraging AI tooling to accelerate story creation by ~50% and reduce BA/QA effort by 40–60%

·       Lead, mentor, and develop Salesforce Tech Leads and developers across onshore and offshore delivery models, providing technical direction and removing delivery impediments

·       Serve as the primary technical voice in Agile ceremonies — sprint planning, architecture reviews, backlog grooming, and retrospectives — driving engineering quality and delivery accountability

·       Coordinate with QA leads to define test strategies, support SIT/UAT, and sustain defect counts below the 5% threshold across platform releases

Required Qualifications

·       8+ years of hands-on Salesforce experience with a minimum of 3 years in a Salesforce Architect capacity

·       Expert-level proficiency in Apex, LWC, Flows, SOQL/SOSL, platform events, and Salesforce platform internals

·       Proven expertise in enterprise integration architecture using MuleSoft or equivalent middleware (REST/SOAP APIs, event-driven architecture, middleware patterns)

·       Strong data engineering background including data modeling, ETL/ELT design, large-scale migrations, and data quality governance

·       Demonstrated daily use of Generative AI and Agentic AI tools in a software delivery context with measurable productivity outcomes

·       Hands-on experience with Salesforce DX, Git, CI/CD pipelines, and multi-org DevOps tooling

·       Salesforce Architect certifications: Application Architect or System Architect (required); Certified Technical Architect (CTA) preferred

·       Integration Architecture Designer and Data Architecture Designer certifications strongly preferred

Preferred Qualifications

·       Experience in regulated utility, energy, or infrastructure sectors with working knowledge of NERC compliance and audit requirements

·       Familiarity with Salesforce Data Cloud, Einstein Analytics, Agentforce, and Field Service Lightning

·       Hands-on experience with Windsurf, Devin, or similar Agentic AI coding and delivery platforms

·       Knowledge of Documentum, Excalibur, or enterprise content management systems

·       Background in multi-vendor offshore/nearshore delivery models and vendor governance

·       MuleSoft Certified Architect or Integration Professional certification

·       Familiarity with GIS/ESRI integrations or geospatial data platforms in a utility context