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Job Title: Technical Program Manager
Location: Vancouver, WA
Duration: Contract - 6 months
Pay Range: $38.92/hr. to $50.95/hr. (W2)
Job ID: 372268
About BCforward
BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.
Job Description
We are seeking a Technical Program Manager to join our team. The ideal candidate will have strong experience in agile software product development, cross-functional program leadership, and customer journey optimization and a proven ability to define architecture and quality plans, manage risk, and deliver integrated experiences on time.
Responsibilities:
- Scope and define technical design, architecture, and quality plans for software features, solutions, or products.
- Drive execution and on-time delivery across marketing, design, product management, hardware, software R&D, and customer support.
- Refine requirements into logical, customer-valued deliverables and identify synergies with existing systems.
- Plan and execute multiple programs; manage risk, course-correct, and communicate status across management levels.
- Continuously assess and improve software development lifecycle processes and release management.
- Define and track metrics and KPIs; develop and report engineering and experience performance indicators.
- Own and optimize end-to-end customer journeys across hardware, software, authentication, onboarding, and OOBE.
- Lead cross-solution journey mapping for personas and regions; resolve overlaps, gaps, and coexistence challenges.
- Curate OOBE and 2nd OOBE; define preinstalled software, utilities, partner integrations, and value-add services bundling.
- Guide persona-specific content such as tips, tutorials, and welcome materials to reduce time to value.
- Optimize touchpoints across OS preload, authentication, notifications, go-to-market channels, social, and campaigns.
- Align onboarding and authentication for usability, security, compliance, and scalability.
- Serve as central experience program lead with Product, Engineering, Marketing, Legal, and Compliance.
Required Skills & Qualifications:
- Experience delivering commercial software products using agile practices.
- Proven leadership of cross-organizational software programs from initiation through release.
- Hands-on development and reporting of engineering and experience metrics and KPIs.
- Analytical and problem-solving skills with large-scale systems and complex dependencies.
- Experience with controlled software release processes and PLM or equivalent tooling.
- Ability to manage risk, drive course corrections, and communicate across management levels.
- Bachelor's degree in a relevant field or demonstrated equivalent competence.
Preferred Skills:
- Background in customer journey management, OOBE, onboarding, and authentication flows.
- Experience operating across device and services ecosystems and persona-led road mapping.
Why BCforward?
At BCforward, we believe in advancing lives and careers. When you join our team, you gain access to:
- Competitive compensation and benefits
- Opportunities for growth with global clients
- A supportive, inclusive culture that values innovation and people
- Exposure to cutting-edge technologies and projects
About Our Commitment
BCforward is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or veteran status.
Interested? Apply Now!
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