Genesis10 is currently seeking a Network Operations Technical Analyst for a hybrid position (3 days onsite per week) with a Global Financial Institution located in Plano, TX. This is a 12+ month contract opportunity. The areas of focus for this role include Monitoring & Event Management, Incident Management, and Level I triage of networking. The Technical Analyst is expected to have a basic understanding of networking protocols and will work with routing & switching, perimeter security, traffic management, and emerging technologies like Software Defined Networking. This work is in alignment with current and approved Network Services Standards, Incident and Problem Management Policies & Procedures, and governance and management policies.
Responsibilities: - Provide operational support of network environments including Switching & Routing, Firewall, Traffic Management, Content Inspection, and DNS
- Identify service impact, interpret monitors, dashboards, traffic captures, and logs using Splunk, SevOne, IBM Watson AI Ops, Wireshark, NetScout, Gigamon, Cisco Nexus / ACI, Arista CloudVision, and VMware vSphere
- Identify possible production failure scenarios through eyes on glass monitoring of IT infrastructure Services
- Initiate production support triage efforts for network infrastructure incidents, manage bridge line troubleshooting and appropriate team engagement, and escalate as needed
- Provide status updates and technical detail for awareness communications
- Responsible for data quality and completion of incident tickets, including ensuring all impacts are accurately recorded and documented
- Work ad-hoc reports and offline incidents at the direction of senior team members or leadership
- Promote and enforce production governance during triage/testing and fix efforts
- Adhere to design standards and global design authority processes and procedures
- Assemble professional documents based on existing templates and provide accurate work descriptions
Requirements: - Basic understanding of Internet protocols and networks: WAN, LAN, TCP/IP, DNS, UDP, IPv4, IPv6, BGP, OSI layers 1-7
- Basic understanding of troubleshooting methodologies for networking problems
- Basic understanding of Network Automation tools and processes
- Self-starter/self-directed, organized and detail oriented
- Strong technical acumen and analytical skills
- Excellent client interfacing skills
- Good verbal and written communication skills
- Experience aligning actions to business impact and service restoral
- Demonstrates ownership and accountability
- Ability to operate with colleagues across different time zones with a flexible approach to working hours
Desired skills: - Experience in Networking-related disciplines within a design, implementation, or operations role
- Basic understanding of JIRA, Confluence, Agile framework & SCRUM ceremonies
- Relevant Industry certifications in Network Technologies
- Cloud or Software Defined Networks knowledge and experience (SDN; Cisco ACI, VMware NSX, Arista CloudVision)
- Experience with SDWAN, preferred if on CloudGenix (Palo Alto)
- Experience with automation tools such as Python, Ansible, YAML or Django, API calls
- Experience working in an Agile environment
- Experience of working within Financial Services (Insurance, Banking, Investment banking)
- Experience with other network technologies such as Proxy/Threat Prevention, DDI, Load Balancing, and AAA
Pay range: $36.82 - $44.82 per hour
Only candidates available and ready to work directly as Genesis10 employees will be considered for this position. If you have the described qualifications and are interested in this exciting opportunity, please apply! Ranked a Top Staffing Firm in the U.S. by Staffing Industry Analysts for six consecutive years, Genesis10 puts thousands of consultants and employees to work across the United States every year in contract, contract-for-hire, and permanent placement roles. With more than 300 active clients, Genesis10 provides access to many of the Fortune 100 firms and a variety of mid-market organizations across the full spectrum of industry verticals.
For contract roles, Genesis10 offers the benefits listed below. If this is a perm-placement opportunity, our recruiter can talk you through the unique benefits offered for that particular client. Benefits of Working with Genesis10: - Access to hundreds of clients, most who have been working with Genesis10 for 5-20+ years.
- The opportunity to have a career-home in Genesis10; many of our consultants have been working exclusively with Genesis10 for years.
- Access to an experienced, caring recruiting team (more than 7 years of experience, on average.)
- Behavioral Health Platform
- Medical, Dental, Vision
- Health Savings Account
- Voluntary Hospital Indemnity (Critical Illness & Accident)
- Voluntary Term Life Insurance
- 401K
- Sick Pay (for applicable states/municipalities)
- Commuter Benefits (Dallas, NYC, SF, and Illinois)
For multiple years running, Genesis10 has been recognized as a Top Staffing Firm in the U.S., as a Best Company for Work-Life Balance, as a Best Company for Career Growth, for Diversity, and for Leadership, amongst others. To learn more and to view all our available career opportunities, please visit us at our website.
Genesis10 is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
