Senior Manager Service Delivery

Be part of a team that unleashes the power of leading-edge technologies to help improve the health and well-being of those most vulnerable in our country and communities. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values work flexibility, learning, and career development. You'll add to your technical credentials and certifications while enjoying a generous, flexible vacation policy and educational assistance. We also have comprehensive leadership and technical development academies to help build your skills and capabilities.

Summary

As a Senior Manager, Service Delivery, you will lead transformational initiatives by guiding large, cross-functional teams with clarity, purpose, and strategic vision. You will set ambitious goals, cultivate a culture of accountability and continuous improvement, and scale leadership capability to support sustained organizational growth. This role requires strong executive communication, the ability to inspire high-impact outcomes, and alignment of talent and delivery capabilities with future business strategy.

Your role in our mission

• Deliver measurable, high-impact outcomes across complex programs and portfolios
• Drive organizational transformation through modern delivery practices and change leadership
• Build, mentor, and scale future-ready, high-performing teams
• Deliver high-quality technology solutions and services with a focus on reliability and client value
• Support sales pursuits, new bids, and proposal development with delivery insight and leadership
• Lead and support greenfield solution deployments and/or major platform upgrades

What we're looking for

• Deep experience in the healthcare domain, preferably Medicaid provider-focused solutions
• Proven track record delivering large-scale projects and managing services operations; PMP and/or ITIL4 certification preferred
• Strong experience managing software development teams across the full SDLC with excellent written and verbal communication, including executive and client-facing presentations
• Success operating within complex, matrixed organizational environments
• Expertise in managing and strengthening executive-level client relationships with exceptional strategic, critical-thinking, and problem-solving capabilities

What you should expect in this role

• Autonomy to shape employee engagement, delivery excellence, and client experiences
• Opportunities to lead and deliver innovative, impactful solutions at scale
• A clear path for professional growth and career advancement
• Limited travel as required by client and business needs (approximately 0-10%)
• This is a full-time permanent regular salaried (W-2) employee position.
• Monday through Friday work schedule (40 hours per week).
• Health (medical, dental, vision) benefits start on day 1 of employment.
• Company match 401K and other benefits available within months of starting.
• New employees are eligible to take advantage of flexible vacation policy after ninety (90) calendar days of employment. Any exception requires manager approval prior to employee's Gainwell start date.
• Company provided computer for work use.
• For all hybrid and remote positions employees' Broadband Internet connections, should have a minimum speed of 24MBS download and 8 MBS upload. Greater speeds will of course provide better performance.
• Video cameras must be used during all interviews, as well as during the initial week of orientation if hired.The use of AI during interviews is prohibited.
• This position is intended for pipelining. We will accept applications on an ongoing basis.

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The pay range for this position is $108,400 - $154,800 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines "wages" and "wage rates" to include "all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.