IT Support Technician

Date Posted: 03/20/2026

Hiring Organization: Rose International

Position Number: 498673

Industry: Software

Job Title: IT Support Technician

Job Location: Roseville, CA, USA, 95678

Work Model: Onsite

Shift: Standard morning shift

Employment Type: Temp to Hire

FT/PT: Full-Time

Estimated Duration (In months): 12

Min Hourly Rate($): 30.00

Max Hourly Rate($): 30.00

Must Have Skills/Attributes: Customer Service, Help Desk, Interpersonal Skills, IT, Support Analyst, Technical Support

Experience Desired: Help Desk or technical support service experience (5 yrs)

Required Minimum Education: High School Diploma or equivalent

Preferred Education: Bachelor's Degree

**C2C is not available**

Job Description
Education:
High School Diploma or GED.
Bachelor's degree from an accredited college or university preferred.

Experience:
Five (5) years of Help Desk or technical support service experience or equivalent combination of education and experience required to include 2+ years of experience with Client propriety systems (JURIS, One Team, SIR, TAMS and Voyager).

Skills & Knowledge:
Excellent customer service skills, proven understanding and knowledge of quality
Good knowledge of service center processes and procedures PC literate, including Microsoft Office products
Analytical and interpretive skills
Strong organizational skills
Excellent interpersonal skills
Good judgment and discretion skills
Ability to manage multiple projects and set priorities
Ability to work in a team environment
Ability to meet or exceed Performance Competencies
Ability to complete the required number of monthly quality monitors

The client is looking for a candidate who can provide IT systems support to end users on a variety of moderate to complex computer system issues for internal and external customers; to respond to email and technical support requests; and to document, track and monitor issues, ensuring a timely resolution.

Essential Functions and Responsibilities:
Provides moderate to complex support to colleagues regarding internal proprietary systems (JURIS, One Team, SIR, TAMS and Voyager issues). Issues are reported via email.
Provides moderate to complex troubleshooting and software development issues as needed.
Communicates high-visibility issues to the immediate supervisor. Escalates calls to the appropriate departments as needed.
Maintains intimate knowledge of claim systems, adjuster job functions and company workflow and processes as needed to solve support-related issues.

Additional Functions and Responsibilities:
Performs other duties as assigned.
Supports the organization's quality program(s).

• **Only those lawfully authorized to work in the designated country associated with the position will be considered.**

• **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**

Benefits:
For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website.

California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.

If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department.

Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).