Infrastructure Engineer

Job Description

We are seeking a Junior Infrastructure Engineer for a role that is heavily focused on customer service and IT support. This position requires strong communication skills, organization, and the ability to collaborate effectively with internal business partners.
The role is centered on maintaining high levels of customer service while providing internal IT support. Strong interpersonal skills and a service-oriented mindset are essential.

Role Overview

This position will involve:

• Responding to questions from internal business partners
• Accessing and reviewing internal client data
• Supporting IT asset management systems
• Organizing and auditing hardware inventories
• Researching hardware warranty status
• Reviewing service requests and submitting security access requests
• Assisting business units and advisors with IT-related questions and needs

All work will involve internal systems and information only.
Comprehensive in-house training on systems and business processes will be provided, with an expected training ramp-up period of approximately four months.

Day-to-Day Responsibilities

• Supporting new equipment rollouts, including imaging, software installation, and device migrations
• Handling technical inquiries via phone, email, instant messaging, and walk-up support
• Assisting business partners with troubleshooting and general IT support needs

Technologies & Systems Used

• Windows Operating System
• Microsoft Office
• Proprietary enterprise applications
• Laptops, desktops, iPads, and mobile devices
• Citrix Receiver / XenDesktop / XenApp
• Cisco networking (LAN / WAN / Wireless)

Required Qualifications

• Relevant internship or professional experience in IT customer service, IT support, or IT troubleshooting
• Experience providing face-to-face technical support
• Strong planning, organizational, and time-management skills
• Excellent written and verbal communication skills
• Ability to maintain confidentiality and accuracy
• Strong problem-solving and critical-thinking abilities
• Ability to work effectively with individuals at all organizational levels
• Adaptability and comfort with change
• Bachelor's degree in MIS, Computer Science, or a related field

Preferred Background

• Call center or customer service experience
• Ability to clearly articulate technical steps and solutions (e.g., explaining how to set up a printer in a concise, understandable way)

Team Environment

• Team of approximately 50 IT support professionals
• Supports around 4,000 internal users nationwide
• Provides hardware and software support via phone, walk-up, email, and messaging
• Non-tiered support model with a strong emphasis on collaboration rather than escalation
• Clear communication and teamwork are critical to success

Skills

• Infrastructure support
• Windows OS
• Customer service orientation
• PC hardware support
• Hardware troubleshooting
• Problem solving
• Strong communication skills

Experience Level

• Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $25.00 - $25.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Apr 27, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.