PC Technical Support

Job Description

We are seeking a candidate with strong organizational, communication, and customer service skills to support internal IT operations.
This role is highly customer-focused and requires excellent interpersonal skills, collaboration, and attention to detail.

Role Responsibilities

• Respond to questions from internal business partners
• Review and access internal client data
• Support IT asset management systems
• Organize and audit hardware inventories
• Research warranty status for hardware and related equipment
• Review service requests and submit security access requests for system and website logins
• Partner with business units to assist advisors with questions and support needs

All work involves internal systems and internal information only.

Training & Workload

• In-house training on internal systems and business processes will be provided
• Training ramp-up period is approximately 1 month
• Daily call volume varies, typically 15-30 calls per day, with some higher-volume days

This role is being added to support current workload demands and help maintain service-level agreements (SLAs).

Day-to-Day Focus

• Maintain high levels of customer service by responding to calls, emails, and requests from business partners
• Work closely with advisors, requiring strong communication, analytical thinking, and problem-solving skills
• Technical aptitude is beneficial, but the role places greater emphasis on organization, communication, and customer service

Technologies Used

• ServiceNow
• Active Directory (password support and access requests)
• Multi-Factor Authentication (MFA)
• Virtual Desktop Infrastructure (VDI)
• VPN solutions (Zscaler, Pulse Secure)
• Azure
• Office 365 (including SharePoint and Teams)
• Hardware support for laptops and desktops
• Walk-up support and meeting room assistance (when assigned)
• Citrix Desktop Director
• PureCloud for call handling

Required Qualifications

• Relevant internship or professional experience in IT customer service, IT support, IT troubleshooting, or a related role
• Strong planning, organizational, time-management, and decision-making skills
• Excellent written and verbal communication abilities
• Ability to maintain accuracy and confidentiality
• Strong problem-solving and conceptual thinking skills
• Ability to work effectively with individuals at all organizational levels
• Willingness to adapt to change and evolving processes

Team Environment

• Team size of approximately 40 employees
• Regular interaction with multiple internal departments

Skills

• Desktop support
• PC technician experience
• Help desk support
• Phone-based technical support
• Microsoft Office / Office 365
• Active Directory
• Hardware troubleshooting
• macOS and Windows environments

Additional Qualifications

• Strong customer service mindset
• Team-oriented attitude
• Patience and effective problem-solving skills
• Ability to clearly and concisely explain technical steps (e.g., printer setup)

Experience Level

• Entry Level

Job Type & Location
This is a Contract position based out of Des Moines, IA.
Pay and Benefits
The pay range for this position is $23.00 - $23.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Des Moines,IA.
Application Deadline
This position is anticipated to close on Apr 24, 2026.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.