Varmoda is seeking an experienced NOC Lead to run a centralized 24x7x365 Network Operations Center for infrastructure, applications and connectivity. The NOC detects, validates, ticket-routes and coordinates restoration of incidents across every service tower, and its coverage cannot depend on any single individual. We are looking for an operations-minded leader who can cut alert noise, enforce escalation discipline, and deliver measurable availability, monitoring-coverage and incident-response reporting.
Roles & Responsibilities
- Maintain 24x7x365 monitoring of designated networks, circuits, servers, applications, endpoints and MFDs.
- Validate, correlate and prioritize alerts; create NOC tickets and route them to the right service tower.
- Maintain defined L1, L2 and L3 escalation paths, plus management, vendor/carrier, SOC and escalation contacts.
- Coordinate service restoration, major-incident bridges and third-party escalation with carriers, cloud providers and vendors.
- Perform capacity and trend analysis and support root-cause analysis for material or recurring incidents.
- Maintain staffing redundancy and deliver the NOC Operations Report, Monitoring Coverage Report, Escalation Matrix and RCA records.
Relevant Experience
- 8+ years in IT infrastructure or network operations.
- Experience working in a 24x7 NOC supporting multi-site enterprise or public-sector environments.
- Experience leading or supervising a NOC team and its shift coverage.
- Experience with SolarWinds or an equivalent monitoring platform, including threshold and alert-routing tuning.
Required Skills:
Alert and event management, incident detection and triage, ticket management, performance and availability monitoring, change and maintenance coordination, SLA monitoring and operational reporting.
Tools & Technology
SolarWinds, Microsoft application and infrastructure dashboards, designated ITSM/ticketing, awareness of Tenable alerts.
Education
Bachelor's degree in IT or Networking, or equivalent experience.
Certifications
ITIL 4 Foundation; CCNA or equivalent; SolarWinds certification if available.
