eCommerce Platform Coordinator/Specialist - Remote

RESPONSIBILITIES:
Kforce's client, an established Engineering Technology company in the Northwest Phoenix area, has an opening for an eCommerce Platform Coordinator/Specialist. The company offers a competitive compensation package including base salary, generous annual bonus plan, PTO and 401K matching. This position is fully remote.

Role Overview:
The eCommerce Platform Coordinator is responsible for managing, optimizing, and maintaining the company's online sales platforms. This role ensures product data accuracy, platform stability, operational efficiency, and alignment with commercial goals. Reporting to the Director of IT, this role owns the day to day performance, optimization, and governance of an organization's eCommerce platforms.

Duties:
* Platform Management - Oversee daily operations across platforms such as Znode and bespoke systems. Ensure uptime, functionality, and seamless user experience
* Product Catalogue Oversight - Maintain accurate product listings, pricing, categorization, SEO metadata, and digital assets
* Content Coordination - Publish banners, landing pages, promotions, and seasonal updates in collaboration with marketing and design teams
* Technical Issue Resolution - Liaise with external developers to troubleshoot bugs, integrations, and platform enhancements
* Analytics & Reporting - Monitor and provide actionable insights
* Process & Workflow Optimization - Identify inefficiencies and implement improvements across product onboarding, content workflows, and platform processes
* Cross Functional Collaboration - Work closely with merchandising, logistics, customer service, and marketing to ensure alignment and smooth operations
* Quality Assurance - Conduct regular audits of product pages, checkout flows, mobile responsiveness, and site performance
* Vendor & Tool Management - Coordinate with third party partners (payment gateways, search tools, review platforms, etc.)

REQUIREMENTS:
* 5+ years in an eCommerce operations or platform coordination role
* Experience with CMS and PIM tools
* Proficiency in web analytics (GA4)
* Understanding of SEO fundamentals, product taxonomy, and UX best practices
* Ability to manage multiple tasks, deadlines, and stakeholders
* Comfortable working with Web Technologies: REST/Web API, HTML5/SCSS, and JSON/XML, to communicate effectively with our 3rd Party web development partner
* Strong problem solving skills and attention to detail
* Excellent communication and documentation skills

KPIs for Success:
* Platform uptime and stability
* Product listing accuracy and speed to market
* Conversion rate improvements
* Reduction in platform errors or customer reported issues
* Successful execution of campaigns and promotions
* Efficiency gains in workflows and processes

Nice to haves:
* eCommerce Platform experience in Znode or bespoke systems or other types of eCommerce platform experience will work

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

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