The IT Operations Analyst will be responsible for assisting executive leadership and their staff, primarily working out of St. Paul, MN headquarters with flexibility to travel to local offices. This position requires excellent customer service skills with an emphasis on executive leadership, and professional disposition.
The position requires excellent verbal/written communication skills, along with technical support and analytical skills. The candidate will regularly work with all levels of support to troubleshoot, gather data, and update necessary knowledge articles with the express goal of providing the best executive experience possible. Support audio video technologies and need experience coaching/ mentoring technical team members.
This position is based in St. Paul, MN What You Will Do: - Responsible for Client Support - software troubleshooting, hardware break fix, installations, in-person and/or remote assistance
- Perform a variety of tasks and work supporting audio, video, and other conferencing applications
- Development of processes and KBs for common issue resolution
- Perform root-cause analysis for issues identified, while coordinating with other support teams to propose corrective action for support processes and protocols
- Support executive meetings including audio visual, on-site & off-site venues
- Readily available to take support calls from executives and their support staff
- Perform cursory site evaluations and risk analysis for executive board meetings
- Works with and supports Windows, Mac OS, mobile operating systems, and general computer-related issues.
- Works with mobile device management - e.g., Intune (Android & iOS)
- Works with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
Minimum Qualifications: - Bachelor's Degree in technical area or equivalent work experience
- 4 years of professional work experience
- 1 year of experience in a technical support role
- Experience with Audio Video Technology, both hardware and software
- Experience working with and supporting Windows, Mac OS, mobile operating systems, and general computer-related issues.
- Experience working with mobile device management - e.g., Intune (Android & iOS)
- Experience working with Office 365, OneDrive, Active Directory, Ticketing Systems and Microsoft Teams
- Experience working in a customer service environment
- Excellent verbal and written communication skills
- Ability to work flexible work hours including occasional nights and weekends
Preferred Qualifications: - Experience working with C-suite executives
- Ability to adapt in a quick changing environment and capable of working independently
- Works well under pressure
- Strong team player and collaborative demeanor
A trusted partner at nearly three million commercial customer locations, Ecolab is a global sustainability leader offering water, hygiene and infection prevention solutions and services that protect people and the resources vital to life. Building on a century of innovation, our 47,000 associates help deliver comprehensive science-based solutions, data-driven insights and world-class service to advance food safety, maintain clean and safe environments, and optimize water and energy use, and improve operational efficiencies and sustainability for customers in the food, healthcare, hospitality and industrial markets in more than 170 countries around the world.
When you come to work at Ecolab, you get to take on some of the world's most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.
For more Ecolab news and information, visit Follow us on Twitter @ecolab, Facebook at facebook.com/ecolab, LinkedIn at Ecolab or Instagram at Ecolab Inc
Annual or Hourly Compensation RangeThe pay range for this position is $74,700.00 - $112,200.00. Many factors are taken into consideration when determining compensation, such as experience, education, training, geography, etc. We comply with all minimum wage and overtime laws.
Benefits Ecolab strives to provide comprehensive and market-competitive benefits to meet the needs of our associates and their families. Click here to see our benefits.
If you are viewing this posting on a site other than our Ecolab Career website, view our benefits at jobs.ecolab.com/working-here.
Potential Customer Requirements NoticeTo meet customer requirements and comply with local or state regulations, applicants for certain customer-facing roles may need to:
- Undergo additional background screens and/or drug/alcohol testing for customer credentialing.
- Be fully vaccinated for COVID-19, including a booster if eligible, unless a religious or medical accommodation is requested by the applicant and approved by Ecolab.
Americans with Disabilities Act (ADA) Ecolab will provide reasonable accommodation (such as a qualified sign language interpreter or other personal assistance) with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please visit the Recruiting Support link in the footer of each page of our career website.
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