Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Annandale, Minnesota. This role offers an excellent opportunity to provide IT support while working in a collaborative environment, with access to great benefits and a yearly bonus. If you have hands-on experience in IT and a passion for problem-solving, we encourage you to apply.

Responsibilities:

Provide technical support for Windows 10 and 11 operating systems as well as Microsoft Office 365 applications.

Manage and troubleshoot mobile and handheld devices, including iOS, Android, and Windows mobile.

Configure and maintain devices using Microsoft Intune, including autopilot and policy setup.

Address and resolve hardware and software issues through effective troubleshooting strategies.

Respond to service desk tickets promptly, ensuring timely resolutions for user requests.

Administer Active Directory accounts and permissions, supporting user access control.

Assist in managing PC hardware and peripherals, ensuring optimal performance.

Deliver exceptional customer service while effectively communicating solutions to users.

Document technical procedures and solutions to maintain a knowledge base for the team.

Requirements

Minimum of 2 years of detail-oriented experience in IT support or a related role.
Proficiency in Microsoft Intune for device management and policy configuration.
Solid understanding of Windows 10/11, Microsoft Office 365, and common business applications.
Experience supporting mobile and handheld devices, including iOS, Android, and Windows mobile.
Strong troubleshooting and problem-solving skills with a focus on efficiency.
Excellent verbal and written communication skills to provide clear and detail-oriented support.
Familiarity with Active Directory and service desk ticketing systems.
Ability to manage and maintain PC hardware and peripherals effectively.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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