Help Desk Analyst I

Description

Oklahoma City, OK - Ongoing Project**

Position Overview

We are seeking a reliable and customer-focused Helpdesk Support Technician (Level 1-2) to provide onsite technical assistance for an ongoing project in Oklahoma City. The ideal candidate will have hands-on experience supporting end users in a Windows-based environment, managing service requests through a ticketing system, and delivering prompt, detail oriented customer service.

Key Responsibilities Provide onsite technical support for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory) Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar). Assist with new user onboarding, workstation setup, and device configurations. Support end users with software installations, updates, and general technical guidance. Escalate complex issues to Level 3/System Admin teams when required. Maintain documentation for troubleshooting steps, technical procedures, and asset records. Deliver excellent customer service with strong communication skills for in-person support.

Requirements

Required Qualifications 1-3 years of experience in a Helpdesk, Desktop Support, or Technical Support role. Strong understanding of Windows operating systems, Microsoft 365, and common enterprise applications. Familiarity with ticketing systems (ServiceNow, Zendesk, Jira, Spiceworks, etc.). Ability to diagnose and resolve basic to intermediate technical issues. Hands-on experience with PC imaging, hardware upgrades, and workstation setups. Strong interpersonal and customer service skills. Ability to lift and move computer equipment as needed (typically 25-40 lbs).
Preferred Qualifications CompTIA A+, Network+, or equivalent certifications. Experience supporting an enterprise or multi-site environment. Basic understanding of networking concepts (TCP/IP, DNS, DHCP). Experience with mobile device support (iOS/Android).

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