Desktop Engineer

Description

We are seeking a Desktop Support Engineer to provide high-level onsite technical support in a detail oriented corporate environment in Madison, WI. This role is ideal for a experienced desktop detail oriented who thrives in a hands-on setting, supports executive leadership, and can confidently handle escalations, deployments, and onsite networking needs. This is a contract-to-hire opportunity with long-term potential. What You'll Do Provide advanced onsite desktop support for end users, including executive leadership Manage escalations and rollover tickets from the help desk team Assist with device deployments and system rollouts Use PowerShell to automate tasks and support system administration Support and troubleshoot networking issues onsite in the absence of a network engineer Serve as the point of contact for physical IT needs (hardware installs, connectivity, workstation setups, etc.) Deliver a high-touch, customer-focused support experience Technical Environment Microsoft Intune (transitioning environment) SCCM Windows enterprise environment Required Qualifications 5+ years of in-person desktop support experience in a detail oriented environment Experience with Intune and SCCM, including environments migrating to Intune Strong customer engagement skills, with experience supporting leadership and executives 2+ years of PowerShell experience for automation and administration Experience with onsite networking troubleshooting and physical connectivity support Preferred Skills Experience supporting enterprise-scale environments Strong documentation and process improvement mindset Ability to prioritize and manage escalations effectively Why This Role? High-visibility role supporting leadership onsite Opportunity to expand into networking and automation responsibilities Contract-to-hire path offering long-term stability and growth

Requirements

Minimum of 5 years of hands-on experience in desktop support in a setting that requires attention to detail.
Proficiency in Microsoft Intune and familiarity with system migration processes.
Strong understanding of PowerShell with at least 2 years of scripting experience.
Excellent customer engagement skills, particularly with senior leadership.
Proven ability to troubleshoot hardware and software issues effectively.
Experience with Microsoft SCCM for system configuration and management.
Knowledge of basic network troubleshooting techniques.
Ability to maintain a high standard of conduct and work independently.

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