Desktop Support Analyst

Description

We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This contract-to-permanent position offers the opportunity to work in a dynamic environment, providing crucial technical support within a large warehouse setting. The role involves hands-on support for hardware and software, troubleshooting applications, and delivering excellent customer service.

Responsibilities:
Provide comprehensive desktop support for Windows 10, Windows 11, and Mac/iOS devices.
Diagnose and repair hardware issues with laptops, printers, and other peripherals.
Troubleshoot and resolve application-related problems efficiently.
Handle break/fix support for Thin Clients and Zebra printers.
Deliver remote and on-site technical assistance as required.
Coordinate and manage support tickets using a ticketing system.
Perform desktop imaging and computer setup for new users.
Reset passwords and resolve access-related issues.
Ensure timely installation and configuration of hardware and software.
Maintain strong communication and customer service standards while addressing technical concerns.

Requirements

Minimum of 2 years of experience in desktop support or a related field.
Proficiency in troubleshooting and supporting Windows 10, Windows 11, and Mac/iOS operating systems.
Ability to diagnose and fix hardware issues, including laptops and printers.
Familiarity with application troubleshooting and support.
Strong customer service skills and ability to communicate effectively.
Experience with Thin Clients and Zebra printers is preferred.
Certifications such as A+ or similar are a plus.
Knowledge of ticketing systems and support processes.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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