Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Columbus, Ohio. This role involves providing technical assistance and resolving IT-related issues for end users while ensuring the smooth operation of systems and processes. The ideal candidate will excel in troubleshooting, communication, and maintaining a secure IT environment.

Responsibilities:
Deliver on-site technical support to users with varying levels of IT knowledge.
Diagnose and resolve issues related to hardware, software, and systems.
Manage user accounts, including password resets and access control.
Perform basic network tasks such as updating IP addresses.
Generate, analyze, and utilize system and operational data reports.
Collaborate in managing information systems and electronic processes.
Support system audits and contribute to the evaluation of findings.
Safeguard IT assets and uphold information security protocols.
Assist the IT Manager with monitoring, planning, and improving IT workflows.

Requirements

Proficiency in Active Directory for account and access management.
Strong ability to troubleshoot technical issues effectively.
Knowledge of Microsoft Windows operating systems.
Experience with service desk ticketing systems.
Familiarity with basic network management tasks.
Strong analytical skills for interpreting system data.
Excellent communication and customer service abilities.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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