Help Desk/Desktop Support Analyst

Description

We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Indianapolis, Indiana. This long-term contract position is ideal for someone who is detail oriented and excels in providing technical assistance and resolving IT issues effectively. The role will involve supporting end-users, managing service desk requests, and ensuring a seamless technology experience.

Responsibilities:
Respond promptly to service desk inquiries and resolve technical issues efficiently.
Troubleshoot and support Microsoft Windows 10 systems and applications.
Manage user accounts and permissions within Active Directory.
Provide guidance and solutions for basic IT troubleshooting tasks.
Document and track service desk tickets to ensure timely resolution.
Assist in the installation and configuration of hardware and software.
Collaborate with team members to address complex technical challenges.
Maintain a high level of customer service while addressing user concerns.
Monitor system performance and escalate issues as needed.
Continuously update knowledge of IT systems and tools to improve support capabilities.

Requirements

Proficiency in Active Directory management.
Strong knowledge of Microsoft Windows 10 operating systems.
Experience in basic troubleshooting techniques.
Familiarity with handling service desk tickets effectively.
Solid understanding of Microsoft Windows environments.
Ability to communicate technical concepts clearly to non-technical users.
Proven problem-solving skills in IT support scenarios.
Commitment to delivering exceptional customer service.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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