Help Desk/Desktop Support Analyst

Description

We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Appleton, WI. In this role, you will provide essential technical support to ensure smooth operations and resolve user issues efficiently. You will collaborate with team members and end-users to deliver timely solutions and maintain system functionality.

Responsibilities:

Provide first-line technical support for hardware, software, and network issues.

Manage and resolve service desk tickets in a timely and detail-oriented manner.

Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications.

Configure and maintain user accounts and permissions within Active Directory.

Assist end-users with technical guidance and training to improve their system usage.

Document technical issues and resolutions for future reference and knowledge sharing.

Collaborate with IT teams to implement and maintain system updates and improvements.

Ensure compliance with IT policies and procedures while handling support requests.

Monitor system performance and escalate complex issues to appropriate teams.

Maintain a high level of customer service and communication throughout support interactions.

Requirements

Proficiency in Active Directory for account management and system configuration.
Experience with Microsoft Windows 10 operating systems and related troubleshooting.
Strong understanding of basic troubleshooting techniques for hardware and software.
Familiarity with managing service desk tickets and providing timely resolutions.
Excellent communication skills to assist end-users and provide clear technical guidance.
Ability to work both independently and collaboratively within a team environment.
Detail-oriented mindset to document issues and follow IT procedures accurately.
Prior experience in a help desk or desktop support role is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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