Help Desk Analyst II

Description

We are looking for a skilled Help Desk Analyst II to join our team in Appleton, Wisconsin. This role involves providing hands-on technical support and expertise to ensure smooth operations for users and devices. As part of this long-term contract position, you will work onsite Monday through Friday, collaborating closely with team members in a dynamic and supportive environment.

Responsibilities:
Prepare and configure devices for new and existing users, ensuring readiness for deployment.
Respond to deskside support requests and troubleshoot technical issues efficiently.
Assist with triage and resolution of service desk tickets, handling Level 1 and light Level 2 tasks.
Provide coverage for onsite support during team absences or scheduling changes.
Perform hardware replacements, desktop imaging, and device setup tasks.
Utilize management tools to oversee device configurations and deploy software updates.
Update and manage user groups within Active Directory, ensuring proper access permissions.
Collaborate with team members in real-time via chat to address and resolve technical challenges.

Requirements

At least 1 year of experience in a customer service or support-oriented role.
1-2 years of hands-on experience providing support for desktop devices, including PCs and laptops.
Proficiency in troubleshooting hardware issues and performing device imaging.
Familiarity with Windows desktops/laptops and standard provisioning tools.
Working knowledge of Active Directory and group management.
Experience with Microsoft SCCM and Office 365 applications.
Ability to manage service desk tickets and resolve technical concerns effectively.
Strong communication and collaboration skills to work within a team-oriented environment.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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