Desktop Support IV

Overview

We are seeking an experienced Desktop Support IV professional to provide Tier 3 technical support in a large-scale enterprise environment supporting thousands of users and devices. This role requires strong troubleshooting skills, the ability to balance project work with daily support activities, and excellent customer communication skills.

Key Responsibilities

• Provide Tier 3 support and maintenance for workstation hardware and software
• Support and maintain Windows operating systems for end-user workstations
• Troubleshoot and support peripheral devices, including printers and scanners
• Manage incidents and service requests while meeting service expectations
• Serve as a technical resource on IT projects and initiatives
• Collaborate with a team of technicians while also working independently
• Deliver professional written and verbal support to end users

Required Experience

• 5+ years of Tier 3 desktop support experience
• 5+ years supporting and maintaining workstation operating systems
• 5+ years of incident and service request management experience
• 5+ years of customer-facing technical support experience with strong written and verbal communication skills
• Experience supporting workstation hardware and software in a large enterprise environment

Preferred Experience

• 2-5+ years supporting printers, scanners, and other peripheral devices
• Experience assisting with IT projects and implementations
• PowerShell scripting
• Active Directory administration
• Windows 11 support and troubleshooting

Nice-to-Have Skills

• Application packaging and deployment using tools such as SCCM, Ivanti, or similar solutions
• Operating system imaging and deployment
• Patch management
• Group Policy (GPO) administration
• Google Workspace support
• Learning Management System (LMS) support

Technical Environment

• Windows 11
• Active Directory
• Hardware and software troubleshooting
• PowerShell
• Enterprise desktop support tools
• Imaging and deployment solutions

Ideal Candidate

• Thrives in a large enterprise environment
• Can effectively multitask between project work and support tickets
• Possesses strong troubleshooting and analytical skills
• Communicates professionally with both technical and non-technical users
• Works well independently and as part of a collaborative team

What This Opportunity Offers

• Long-term contract opportunity
• Exposure to a large-scale enterprise IT environment
• Opportunity to work on both operational support and project-based initiatives
• Flexible hybrid work arrangement within Wisconsin

Job Type & Location
This is a Contract position based out of Madison, WI.
Pay and Benefits
The pay range for this position is $25.00 - $29.00/hr.
Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Madison,WI.
Application Deadline
This position is anticipated to close on Sep 1, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.