Director Technology EOC Major Incident Management

Your future role at a glance

Department: Core Tech Service Delivery

Schedule: Full-time

Location: Remote

Salary: $ 140,859.84 - $196,350.53 per year

Eligible for an annual bonus incentive

Life at Ascension: Where purpose meets opportunity

Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you'll find an inclusive and supportive environment where your contributions truly matter.

Benefits that help you thrive

• Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
• Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
• Time to recharge: pro-rated paid time off (PTO) and holidays
• Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
• Emotional well-being: Employee Assistance Program , counseling and peer support, spiritual care and stress management resources
• Family support: parental leave, adoption assistance and family benefits
• Other benefits: optional legal and pet insurance, transportation savings and more

How you'll make an impact in this role

• Lead high-impact recovery efforts: Facilitate 24/7 technical bridge calls and "war rooms" during critical IT incidents, uniting cross-functional engineering teams to rapidly restore systems that power patient care.
• Evaluate clinical impact: Assess system outages in real time to quantify operational risks, directly protecting patient safety and keeping critical healthcare applications online.
• Drive root-cause prevention: Direct post-incident reviews and root-cause analyses within 48 hours to turn system failures into long-term infrastructure improvements.
• Deliver executive communications: Author clear, timely updates to C-suite leadership and operational teams during major service disruptions to ensure enterprise-wide alignment.
• Modernize incident processes: Optimize enterprise incident management frameworks using ITIL best practices and automation to lower resolution times and enhance overall operational resilience.

What minimum requirements you'll need

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.

What additional preferences we're seeking

• 12+ years of Major Incident Management experience, including direct leadership within an enterprise healthcare operational environment.
• 5-7 years of hands-on technical expertise across core healthcare infrastructure domains (Networking, Clinical Imaging systems, or EHR access frameworks).
• Demonstrated mastery of HIPAA and HITECH regulatory compliance as it applies to protected health information (PHI) and technical operations.

Equal employment opportunity employer

Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.

Fraud prevention notice

Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.

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Responsibilities

• Lead high-impact recovery efforts: Facilitate 24/7 technical bridge calls and "war rooms" during critical IT incidents, uniting cross-functional engineering teams to rapidly restore systems that power patient care.
• Evaluate clinical impact: Assess system outages in real time to quantify operational risks, directly protecting patient safety and keeping critical healthcare applications online.
• Drive root-cause prevention: Direct post-incident reviews and root-cause analyses within 48 hours to turn system failures into long-term infrastructure improvements.
• Deliver executive communications: Author clear, timely updates to C-suite leadership and operational teams during major service disruptions to ensure enterprise-wide alignment.
• Modernize incident processes: Optimize enterprise incident management frameworks using ITIL best practices and automation to lower resolution times and enhance overall operational resilience.

Qualifications

Education:

• High School diploma equivalency with 5 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management OR Associate's degree/Bachelor's degree with 3 years of applicable cumulative job specific experience required, with 2 of those years being in leadership/management.