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Deskside Support Engineer

Atlanta, GA, US • Posted 5 days ago • Updated 1 hour ago

Full Time

On-site

SAIC

Fitment

Dice Job Match Score™

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Job Details

Skills

Security Clearance
Tier 2
Asset Management
Software Troubleshooting
Mobile Devices
Recovery
ServiceNow
IT Service Management
Problem Solving
Bomgar
Microsoft SCCM
Communication
Scheduling
OS X
Microsoft Windows
Smart Card
Microsoft Office
Virtual Private Network
Active Directory
Thin Client
VTC
Fluency
Computer Networking
Domain Management
Customer Service
Multitasking
Computer Hardware
Technical Support
Network+
ITIL
Information Technology
Systems Engineering
FOCUS

Summary

Job ID: 2612903

Location: Atlanta, GA, US

Date Posted: 2026-05-26

Category: Information Technology

Subcategory: Site Support

Schedule: Full-Time

Shift: Day Job

Travel: Yes - 25% of the time

Minimum Clearance Required: None

Clearance Level Must Be Able to Obtain: Public Trust

Potential for Remote Work: ORA_ON_SITE

Description

SAIC is seeking a Deskside Support Engineer for a customer location in Atlanta GA with a minimum of 7 years of experience providing desk side support, acting as senior engineer specializing in troubleshooting of complex and advanced end-user issues with hardware and software in a diverse MS Windows environment. Provides Tier 2 deskside and remote end user support including imaging, deployment, asset management, Windows 11 with strong user interaction skills. Need to be able to work independently and as part of a team. Skills should include hardware and software diagnostics, mobile device deployment, recovery and troubleshooting. Familiarity with ServiceNow a plus; provide updates in ITSM system to document problem resolution progress and meet SLAs. Experience supporting Active Directory, MS Office Suite, Google Workspace for Enterprise, Bomgar, VPN, SCCM, VTC, Zoom needed.

The support will range from simple to complex system issues and may include VIP support requirements. The successful candidate will possess exceptional communication skills and possess the ability to meet aggressive timelines in a very fast-paced environment. We are looking for exceptional organization skills, scheduling, and the ability to document processes.

Remote and Deskside Experience troubleshooting hardware and software issues
Troubleshooting Microsoft Windows with latest Windows OS
Familiarity with MAC OS
Installation and configuration of new machines in a Windows environment
Smart cards / PIV cards (general knowledge)
Experience with Office 365, Google Workspace for Enterprise, VPN, Active Directory, Thin Client
Provide Remote Tool Support
Conference Room / VTC Setups

Qualifications

REQUIREMENTS:

Must possess a Degree, additional years of related experience may be considered in lieu of a degree
7 Years of related deskside, technical experience
Must have a broad base of support and diagnostic knowledge and be fluent in multiple IT disciplines such as computing, networking, integration and domain administration
Must have strong customer service skills and be able to multitask between hardware and software solutions
HDI Technical Support Professional required within six (6) months of employment
Certifications desirable but not required include A+, Net+, Secure+, ITIL V4
Must be reliable and have independent transportation
Travel to various field sites is required, and reliable and independent transportation will be needed

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10111346
Position Id: 2612903
Posted 5 days ago

Company Info

About SAIC

SAIC® is a premier mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, intelligence, and civilian markets includes secure high-end solutions in mission IT, enterprise IT, engineering services, and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives.

We are approximately 23,000 strong; driven by mission, united by purpose, and inspired by opportunities. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.3 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

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