The candidate must be comfortable working in a fast paced, multi-project deployment environment supporting other Project Managers in a hybrid workforce (combination of on-site and remote work) Applicants should possess exceptional communication and follow up skills along with experience in formal IT project management practices. This position requires the Project Coordinator to be working in person at the office for 2-3 days a week and the other days can be worked remotely.
Top Skills & Years of Experience:
- 2+ years working as a Project Coordinator.
- Associates degree required.
- Experience working with Call Center Technologies and Call Center Support.
- Previous CX1 experience is highly desired.
- PM certifications desired.
- Clear and concise written and verbal communication is crucial to success and productivity in this role
- Project Coordinator – PMO Supporting the Center for Shared Solutions (CSS)
- Local candidates: Must reside in MI at the time of submission.
Assist Project Managers with the following:
- Project Charter - Project Schedule – Project Budget - Communication Plan - Project Status Report - Risk and Issue Management Plans - Change Requests - Project Closedown Summary
- Responsible for creating project Corrective Action Plans (CAP) when necessary for projects in yellow or red status.
- Responsible for understanding the project benefits and the impact of change requests to the benefits business cases. Responsible for ensuring related project artifacts are updated accordingly.
- Responsible for working with the project team members to develop and maintain the following key SUITE Project Management Methodology (PMM) deliverables throughout the project lifecycle:
