Business Systems Analyst

Description

We are looking for a Business Systems Analyst to join a service organization in Westlake, Ohio on a Long-term Contract basis. In this role, you will examine how teams operate today, uncover opportunities to improve efficiency, and help shape automation and AI-enabled solutions that support stronger business outcomes. The position works closely with cross-functional stakeholders to turn operational needs into clear documentation and actionable requirements for delivery teams.

Responsibilities:
Engage with business partners to gather insights on current workflows, document operational steps, and capture issues, dependencies, and decision paths.
Develop process diagrams, written procedures, and supporting documentation that clearly describe how work moves across teams and systems.
Review operational data such as workload levels, turnaround times, and effort required to establish performance baselines and highlight improvement areas.
Recommend practical ways to streamline, standardize, and automate business activities, including opportunities where AI can add value.
Convert process findings into structured business requirements, user stories, and acceptance criteria that guide implementation efforts.
Collaborate with business leaders, product stakeholders, and technical teams to evaluate, prioritize, and deliver process improvement initiatives.
Assist with testing, validation, and post-implementation review to confirm solutions meet business needs and produce measurable results.
Track a portfolio of enhancement and automation ideas by maintaining status, priority, and expected business impact.
Provide analytical support for governance, risk, and compliance-related workflows such as third-party risk review, audit evidence collection, regulatory reporting, and remediation activities.

Requirements

Bachelor's degree in Business, Information Systems, Operations, Data Analytics, or a related discipline, or equivalent relevant experience.
At least 1 year of experience in business analysis, process improvement, operations support, project coordination, or a similar function.
Demonstrated ability to map processes, gather requirements, and evaluate workflow effectiveness through stakeholder discussions and analysis.
Experience identifying process gaps and recommending improvements that enhance consistency, efficiency, or automation potential.
Strong written and verbal communication skills with the ability to create clear, organized documentation.
Proficiency with Microsoft 365 tools; familiarity with workflow, automation, process mapping, or AI-related platforms is advantageous.
Working knowledge of Agile or Scrum concepts, gap analysis, and business process improvement practices.
Ability to manage multiple priorities, coordinate with cross-functional teams, and support implementation activities in a structured environment.

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