IT Team Manager (Second Shift)

IT Team Manager (Second Shift) - Permanent - Lower Manhattan, NYC- $70,000 - $100,000.

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.

Applicants must be legally authorized to work in the United States. Visa sponsorship not available.

Our client is seeking a IT Team Manager (Second Shift) in Lower Manhattan, NYC.

Role Description

As the Team Manager you are to ensure the team meets SLA performance targets and drives glide paths towards KPIs. Ability to solve problems elegantly and enable other team members to do the same.

Manage direct reports in multiple locations using the Engineer Report, Daily Dashboard and other operational reports.
Monitor overall performance of services and following up if service delivery is not meeting expectations.
Deliver service successfully - achieve SLAs, identify & drive glide paths for KPIs, achieve high customer satisfaction.
Hire, train, lead, motivate, develop and manage the performance of direct reports.
Develop continual service improvement plans to ensure that service adequately support business needs now in the future.
Create demands, SoWs and complete necessary project documentation/internal forecasting activities.
Hold regular campus review meetings with Campus Managers to discuss metrics, projects.
Responsible for the workflow and resources of the team to meet the contractual obligations.
Liaise with IT partners/other functions to ensure that the team have the right tools / skills and processes to complete their duties.
Act as a point of contact for the team in connection with any work-related concerns issues.
Manage sickness/absence, holidays and training levels in accordance with the processes and procedures.
Develop and agree personal development plans for all direct reports.
Hold regular 1:1s with team members and lead/document weekly team meetings.
Complete the yearly performance reviews for direct reports.
Ad-hoc initiatives and projects as required by the business.
Maintain and improve customer satisfaction levels.
Improvements of the quality offering through the daily / weekly quality assessments.
Minimize costs.

Skills & Requirements

Knowledge management and reporting experience
Experience managing SLAs, KPIs, and performance metrics.
You must be authorized to work in the United States.

Benefits/Other Compensation:

Medical, Dental, Life Insurance, 401K.

Why Hays?

You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.

Nervous about an upcoming interview? Unsure how to write a new resume?

Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.

Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.

In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text .

Drug testing may be required; please contact a recruiter for more information.

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