Desktop Support/ Technical Support

On of our clients is looking for the Desktop Support  based  on following skills:

This position is headquartered at the DCF Milwaukee office located 26^th St & Wisconsin Ave.

On call/stand by hours will be required with this position.  This could require the candidate to work more than 40 hours per week. 

TOP SKILLS:

·         End-user Technical support of Windows environments (5+ years)

·         Technical support of Windows 10 or Windows 11 (5+ years)

·         Installation and support of Microsoft Office Suite (5+ years)

·         Extensive knowledge with desktop technology (5+ years)

IMPORTANT NOTES:

·         Candidate MUST be physically located in the United States.  International candidates/phone numbers will not be accepted.

·         Candidate must follow ALL DCF work rules

·         Candidate must be available to perform all work during the Central Standard Time (CST) business hours 9:00 am – 3 pm  (or CST hours as defined by the hiring manager)

·         Candidate will be required to provide their own equipment for this position (See job description for required specifications.

Hybrid/On Site positions:  Must be a CURRENT WI resident. No relocation allowed. This position is onsite with future ability to be hybrid. Maximum of 1 remote days per week.

Project details: This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads. This position receives escalated level support issues from an internal Service Desk.  The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. 

POSTING IS FOR WISCONSIN BASED CANDIDATES ONLY. Candidates that are NOT located IN WISCONSIN will NOT be considered and should not be submitted.

Top 3-4 desired skills required for the position:

·         Independently perform a variety of desktop support related tasks

·         Experience in customer service concepts, practices and procedures related to desktop support

·         Extensive knowledge with desktop technology

Detailed Job Description:  This Desktop Support position provides expert level technical assistance in preparation and support of end-user hardware and applications.  This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and mobile devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk.  The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support. 

The Desktop Support person relies on extensive experience and judgement to plan and accomplish requests. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop support expert resolving end user issues.  A wide degree of problem solving, creativity, self-direction, prioritization is expected.

Please submit local candidates only.

List any special qualifications & years of experience: 

1.       ALL candidates must be located within the United States.  ALL contact information must also be domestic. Absolutely no work outside of the US is allowed.

2.       Selected candidate will not be assigned specific work-space however, may be required to report in person as needed with minimal notice.

3.       An in-person interview may be required before a final hire is made.  The hiring manager has discretion to allow phone or video interviews at any point during the process.

4.       Please provide three (3) business references for the interview.

5.       The selected candidate will be required to sign all onboarding documents as part of the onboarding process. Candidate will also be required to complete any security training as directed by the division, department, or agency.

6.       The selected candidate will be required to complete a criminal background check and any fingerprinting as required by the position.

7.       This position is budgeted for 1960 hours annually.  Hours will be prorated the first year based on start date.

8.       DCF does not sponsor work visas, either at the time of hire or at any later date

9.       Suppliers must disclose any/all levels of sub-contracting and their respective supplier name(s).

10.   Selected candidate must provide copies of any/all certifications as part of the hiring process.

Please note the qualifications for this position per the contract:

Swati Bhardwaj

Digitek Software, Inc.

650 Radio Drive

Lewis Center, OH 43035

Work: x 3135

Fax: