Hexaware is a dynamic and innovative IT organization committed to delivering cutting-edge solutions to our clients worldwide. We pride ourselves on fostering a collaborative and inclusive work environment where every team member is valued and empowered to succeed.
Hexaware provides access to a vast array of tools that enhance, revolutionize, and advance professional profile. We complete the circle with excellent growth opportunities, chances to collaborate with highly visible customers, chances to work alongside bright brains, and the perfect work-life balance.
With an ever-expanding portfolio of capabilities, we delve deep into and identify the source of our motivation. Although technology is at the core of our solutions, it is still the people and their passion that fuel Hexaware’s commitment towards creating smiles.
“At Hexaware we encourage to challenge oneself to achieve full potential and propel growth. We trust and empower to disrupt the status quo and innovate for a better future. We encourage an open and inspiring culture that fosters learning and brings talented, passionate, and caring people together.”
We are always interested in, and want to support, the professional and personal you. We offer a wide array of programs to help expand skills and supercharge careers. We help discover passion—the driving force that makes one smile and innovate, create, and make a difference every day.
Role: ESM Architect
Location: McLean, VA || Plano, TX
Job Description: The ServiceNow ESM architect for SAM pro is responsible for defining the technical, functional, and architectural blueprint for implementing SAM pro within the enterprise ServiceNow environment. This role will ensure that the SAM pro solution is aligned to ESM, ITAM, CMDB, and ITSM strategies, while maintaining scalability, performance, governance and integration standards across the ServiceNow platform.
Key responsibilities:
- Define end-to-end SAM Pro architecture within the context of an organization with a broader ESM ecosystem.
- Develop target architecture for SAM pro including foundation data, normalization, reconciliation, content library interface, SW models, entitlements, SW discovery maps, products etc.
- Ensure alignment with enterprise architecture standards including data governance, frameworks, and security controls.
- Define data models and attributes for SW Models, license metrics, contracts, and relationships among them.
- Architect integration solutions between SAM pro and external systems such as SCCM, JAMF, Flexera, Workday and contract repositories.
- Guide to business analysts, SAM specialists, developers, and project managers on design decisions and compliance.
- Ensure SAM Pro is aligned to CMDB classes, discovery patterns and normalization rules.
- Validate SW discovered data supports SAM reconciliation.
- Validate test cases, data validation logics, and compliance calculation.
- Review operational readiness, operating model and knowledge transfer.
- Helps define governance standards and KPIs for ongoing SAM operations.
- Provide leadership to SAM evolution and scalability
- API mapping and integration schemas
Exp level needed (years):
- 8+ years of ServiceNow platform experience with strong exposure to ITSM, SAM Pro, CMDB, Discovery and software catalog.
- Deep understanding of SW licensing models (SaaS and On-Prem). For EUC and DC software including opensource.
- ServiceNow Certified Technical Architect certification
- Strong knowledge of ITIL and ITAM processes.
Nice-to-have skills:
- CIS Certification SAM and Discovery
- Expertise with flow designer, integration Hub and platform performance tuning
Hexaware Technologies is an equal opportunity employer. We are dedicated to providing a work environment free from discrimination and harassment. All employment decisions at Hexaware are based on business needs, job requirements, and individual qualifications. We do not discriminate based on race including colour, nationality, ethnic or national origin, religion or belief, sex, age, disability, marital status, sexual orientation, parental status, gender reassignment, or any other status protected by law. We encourage candidates of all backgrounds to apply.
Find out more at Hexaware.com.
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