The job profile for this position is Software Engineering Senior Advisor, which is a Band 4 Contributor Career Track Role with Cigna-Evernorth Services Inc.
Responsibilities-
- Acts as subject matter expert for production best practices, technical and operating standards (e.g. Run time improvements, Data Quality improvements) and workflow processes.
- Partner in the Post Implementation and Warranty project phases, also participate in deferred defects discussions.
- Accountable for supporting the various escalation processes for multiple work efforts including issue Tickets, Service Request Issues, Root Cause Analysis, and /or Escalated Workarounds.
- Works with strategic partner & IT areas to deliver high availability systems for business customers and clients.
- Respond 7X24 to alerts & participate in P1/P2 calls; identify root cause & participate in triage/restoration efforts.
- Participate in Application Problem Management including resolution, communication, reporting and ticket routing.
- Hybrid work schedule.
Qualifications-
Requires a Bachelor's Degree in Computers or Engineering or a related field and 5 years of IT experience (or Master's degree in Computers or Engineering or a related field and 3 years of IT experience).
Must have experience with: DataStage; Informatica; Oracle; Unix; Production support; Maintaining application data accurately; Fixing production abends; Resolving data quality issues; Control-M; SAS; VSS; Monitoring and maintaining Production system; Data validation; Enterprise Batch Scheduling tool; Root cause analysis; Ticket triage and analysis; Application problem management; Ensuring that production support SLA metrics are met; ESP; and, HPSM.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 130,200 - 217,000 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: for support. Do not email for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.
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