Where You'll WorkInspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings. CommonSpirit has more than 157,000 employees, 45,000 nurses and 25,000 physicians and advanced practice providers across 24 states and contributes more than $4.2 billion annually in charity care, community benefits and unreimbursed government programs. Together with our patients, physicians, partners, and communities, we are creating a more just, equitable, and innovative healthcare delivery system.
Job Summary and ResponsibilitiesAs an IT Systems Administrator, you will collaborate to implement, maintain, and optimize the critical IT system of CommonSpirit Health's ServiceNow platform.
Every day you will manage multiple ServiceNow environments, ensuring stability, security, and performance, while troubleshooting complex issues and collaborating with teams.
To be successful, you will demonstrate comprehensive technical expertise, exceptional problem-solving, and a proactive approach to system resilience, ensuring robust and scalable IT infrastructure.
- Oversees and works on catalog requests and incidents related to Users, Groups, Locations, Assets and Licenses
- Monitors the platform performance while collaborating with System Analysts to improve health of the Service Now Platform
- Provides clear updates in responding to, following up and resolving reported issues and requests through the ticketing system with in established SLA's
- Responsible to complete all tasks and associated documentation within committed timeframes, and effectively communicates across teams and all level of management
- Provides clear communication during the lifecycle of administrative tasks such as Cloning, Patching or Upgrades
Remote eligible.
Job RequirementsRequired
- BA or BS in Computer Science, Technology, or Business discipline or equivalent experience is required.
- 4-6 years of professional experience in an IT technical or infrastructure field.
- 1-3 years of experience providing operational support of the ServiceNow platform
- ITIL Foundation Cert for IT Mgmt
- ServiceNow CSA Certification
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