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IT Support Technician - End User Services [SCCM remote, RDP, ARD)]/Harrisburg, PA

Remote in Harrisburg, PA, US • Posted 10 hours ago • Updated 10 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

RDP
Apple Remote Desktop
Technical Support
Video
Project Management
Preventive Maintenance
Performance Management
Laptop
Regulatory Compliance
Operating Systems
Documentation
Issue Resolution
Reporting
Microsoft SCCM
Active Directory
Service Desk

Summary

IT Support Technician - End User Services
Harrisburg, PA
12+ Months
***This requisition requires only a virtual interview via Teams with video-enabled.***
***Client would prefer candidates local to the Harrisburg, PA Area.***
***Start date for this position is as soon as possible.***

Description:
Provide workstation, laptop and Mac support; including deployment, configuration, and troubleshooting.

Candidate will be a member of the Capitol Area Support Team located in Harrisburg. This team member will report daily to PEMA Headquarters (located at 1310 Elmerton Ave, Harrisburg, PA 17110) with the possibility of assisting at other facilities within the Capitol Area coverage area around Harrisburg. There is free parking (employee parking lot) at PEMA HQ. The work hours for this position will be 8 AM - 4 PM with a half hour "working" lunch. (FYI the actual work times may be subject to change by no more than an half hour before or after).

All security, health and safety requirements of the PEMA facility must be met by the candidate.

This team is responsible for supporting workstations, laptops, Macs, and all device peripherals (print issues, docking issues, scanning, etc.) The candidate will be responsible for maintaining device compliance and health; this includes tracking down PC's that have broken SCCM clients, are out of compliance with updates, or are reported to have application or operating system issues.

Essential Responsibilities

Monitor incident queues for issues and take ownership and assist customers as required

Keep all support tickets up to date and well documented

As required, provided documentation on issue resolution for other teams

Monitor and report on PC issues, escalate issues; work with other teams including SCCM, Active Directory, Security, and the IT Service Desk.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10115903
Position Id: ce1c8f02b71d6e56b2ac6f283470ec42
Posted 10 hours ago

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