Desktop Support Technician
University of Pennsylvania Health System, 3400 Spruce Street, Philadelphia, PA
Onsite
Compensation: $20-23 per hour (Contract-to-hire, target FTE conversion in 3-6 months)
ABOUT THE ROLEOur client is seeking a Desktop Support Technician for a contract-to-hire position at the University of Pennsylvania Health System in Philadelphia, PA. This highly hands-on, non-desk-based role involves providing direct, in-person technical support to end users across a large campus, including multiple buildings and offsite locations. You will be part of a collaborative team culture, leveraging team chat and shared knowledge to resolve issues-there is no expectation of working independently without support. The position requires significant walking, a valid driver's license, and a personal vehicle. Shifts are Monday through Friday with occasional rotating evening shifts. This is an excellent opportunity for someone with a strong customer service mindset, adaptability, and a willingness to learn. Mechanical or electrical aptitude and an interest in clinical engineering or biomedical technology are considered a plus. Healthcare experience is helpful but not required. The role offers a contract-to-hire pathway with competitive hourly compensation and the potential for full-time employment, pending financial approvals.
WHAT YOU'LL DO- Provide hands-on, in-person desktop support to end users across multiple campus buildings and offsite locations
- Troubleshoot PCs, peripherals, printers, Wi-Fi, and connectivity issues in a networked environment
- Deliver customer-focused technical assistance, including support for mobile devices (iPhone experience preferred)
- Participate in both desk-side and limited desk-based troubleshooting tasks
- Collaborate closely with a large support team using chat and shared knowledge resources
- Adapt to and work effectively within a healthcare environment, complying with all HR and campus requirements
- Maintain readiness for rotating shifts (including occasional 1:00-9:30pm shifts, 2-3 times per year) and on-call duties after conversion to FTE
- Demonstrate willingness to learn, be coached, and handle a fast-paced, physically active workload
- Utilize a valid driver's license and personal vehicle for travel between locations as needed
- Support compliance with non-smoking/vaping policies and other institutional standards
WHAT YOU BRING- Basic IT troubleshooting skills in a networked environment
- Experience with PC, peripheral, printer, and Wi-Fi troubleshooting
- Ability to support mobile devices (iPhone experience preferred)
- Strong customer service mindset and interpersonal skills
- Comfortable providing in-person, hands-on support across multiple locations
- Ability to walk long distances daily and work in a healthcare environment
- Willingness to be trained, coached, and work collaboratively within a team
- Valid driver's license and access to a personal vehicle
- Open-minded, adaptable, and able to learn quickly without becoming overwhelmed
- Mechanical, electrical, or small-circuit aptitude is a plus
- Interest in clinical engineering or biomedical technology is preferred but not required
- Compliance with no smoking or vaping policy
- Ability to participate in on-call rotation after conversion to FTE
WHAT'S IN IT FOR YOU- Contract-to-hire opportunity with a target conversion to full-time employment within 6 months (pending financial approvals)
- Competitive hourly compensation
- Collaborative, team-oriented work environment
- Exposure to healthcare and clinical engineering technology
- Opportunities for professional growth and development
- Standard weekday schedule with occasional rotating shifts
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