OverviewWe are seeking a Desktop Support Technician to provide exceptional technical support to end users in a fast-paced enterprise environment. This role serves as a primary point of contact for IT support, troubleshooting hardware, software, operating system, and peripheral issues while delivering outstanding customer service through phone, remote, and onsite support.
Key Responsibilities- Provide Tier 1 desktop support for hardware, software, operating system, and peripheral-related issues.
- Troubleshoot and resolve incidents involving desktops, laptops, printers, mobile devices, and enterprise applications.
- Deliver technical support via phone, remote support tools, and onsite desk-side assistance.
- Accurately document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.
- Track and manage support tickets through completion while ensuring compliance with service level agreements (SLAs).
- Evaluate and prioritize incoming support requests and escalate complex issues to Tier 2 or specialized support teams as needed.
- Manage support queues and ensure proper categorization and assignment of incidents.
- Serve as the primary liaison between end users and internal IT teams.
- Support incident, problem, and change management processes following established IT service management practices.
- Assist with device deployments, software installations, upgrades, imaging, and configuration activities.
- Maintain technical documentation and contribute to knowledge base improvements.
- Recommend process improvements to enhance service quality and reduce recurring issues.
- Stay current on supported hardware, software, mobile devices, and operating system platforms.
Required Qualifications- Experience providing desktop, help desk, or technical support in an enterprise environment.
- Strong customer service skills with the ability to communicate effectively with technical and non-technical users.
- Experience troubleshooting Windows operating systems, software applications, and hardware devices.
- Familiarity with printers, PCs, mobile devices, networking equipment, and peripheral hardware.
- Understanding of Microsoft technologies, including software deployment, imaging, security, licensing, and system upgrades.
- Knowledge of TCP/IP networking fundamentals and basic connectivity troubleshooting.
- Experience using ticketing systems and managing incident queues.
- Strong documentation, organizational, analytical, and problem-solving skills.
Preferred Qualifications- Experience in a healthcare or clinical environment.
- Familiarity with medical terminology.
- Previous Tier 2 desktop support or service desk experience.
- Experience supporting endpoint deployments, imaging, and device lifecycle management.
Key Competencies- Customer-first mindset with a focus on service excellence.
- Strong troubleshooting and root-cause analysis skills.
- Ability to work independently and collaboratively within a team environment.
- Excellent verbal and written communication skills.
- Ability to prioritize multiple tasks in a fast-paced support environment.
- Commitment to continuous learning and process improvement.
Job Type & LocationThis is a Contract position based out of Philadelphia, PA.
Pay and BenefitsThe pay range for this position is $25.00 - $28.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace TypeThis is a fully onsite position in Philadelphia,PA.
Application DeadlineThis position is anticipated to close on Jul 11, 2026.
About TEKsystemsWe're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
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