Hello,
I have below exclusive position with one of our Client. Please review the requirement criteria below and revert to me with your updated resume so that we can move ahead for further steps.
Job Title: NOC Readiness Assessment SME
Location: 100% Remote
Duration: 3 Months
SUMMARY:
Serve as a primary delivery resource for a Network Operations Center (NOC) integration readiness assessment, executing hands-on analysis of service operations, triage, reporting, and governance to support acquisition-related decision-making. Operates independently within a defined scope and produces executive-ready outputs.
Core Responsibilities:
- Execute current-state NOC operational assessment activities
- Analyze incident, request, and escalation workflows
- Perform ticket sampling and service reporting analysis
- Identify gaps to ITIL / ISO 20000 / COBIT best practices
- Document operational and integration risks
- Contribute to executive briefings and assessment deliverables
Required Skill Set
- NOC & Service Operations Expertise
Hands-on experience in:
- Network Operations Centers (NOC) or IT Operations
- Incident detection, triage, escalation, and resolution
- Break/fix vs. request vs. enhancement workflows
- Ability to quickly assess operational stability vs. fragility
- Service Management & Assessment Capability
Working knowledge of:
- ITIL 4 (Incident, Request, Measurement, Continual Improvement)
- ISO/IEC 20000 service management principles
- COBIT governance and control objectives
Experience performing:
- Gap assessments
- Process maturity reviews
- Risk-based prioritization
- Integration & Transition Awareness
Exposure to:
- Pre-acquisition or integration readiness assessments
- Managed services transition support
- Operational due diligence activities
Ability to identify:
- Day-1 operational risks
- Service continuity dependencies
- Integration friction points
Tools & Platforms (Assessment-Focused)
Service Management & Operations
- ServiceNow (incident and request modules)
- Jira Service Management
- Zendesk, Freshservice, or similar ITSM tools
- Monitoring concepts using SolarWinds, Nagios, or equivalent
Analysis & Reporting
- Microsoft Excel (ticket analysis, metrics, heatmaps)
- Microsoft PowerPoint (executive deliverables)
- Basic CMDB or asset inventory tools
Subject Matter Expertise Areas
- Incident and request management
- Triage and prioritization models
- SLA and contractual performance tracking
- Escalation and ownership models
- Service reporting and dashboards
- Operational and integration risk assessment
Relevant Project Experience
Typical Prior Engagements
- NOC or IT operations assessments
- IT service management gap analyses
- Managed services operational reviews
- Pre-integration or carve-out assessments
- Sustainment or sunset platform evaluations
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