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Systems Engineer (Desktop Engineering)

College Park, MD, US • Posted 7 hours ago • Updated 7 hours ago

Full Time

On-site

Fitment

Dice Job Match Score™

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Job Details

Skills

Computer Engineering
Technical Support
Productivity
Microsoft SharePoint
Software Distribution
Patch Management
Inventory
Regulatory Compliance
Workflow
Knowledge Base
Lifecycle Management
Computer Science
Information Systems
Systems Engineering
Real-time
System Requirements
Microsoft Windows
Printers
HP
Audiovisual
AV
Interfaces
Tier 2
Microsoft Office
Management
Collaboration
Technical Writing
Microsoft

Summary

Job Description
The Systems Engineer (Desktop Engineering) is responsible for providing enterprise desktop, endpoint, and audiovisual support within a complex IT environment. This role focuses on analyzing system and workflow requirements, maintaining Windows-based environments, and delivering Tier 2 end-user support for productivity platforms, print services, and conference room technologies.

The engineer will support operational stability, endpoint lifecycle management, and user productivity by troubleshooting system issues, implementing corrective actions, and documenting technical procedures in accordance with enterprise standards.

Key Responsibilities

Analyze system and user requirements related to desktop computing, endpoints, and collaboration tools
Administer, maintain, and support enterprise Windows workstation and endpoint environments
Provide Tier 2 support for Microsoft 365 applications and services, including:
- Power Automate
- Office applications
- Microsoft Teams
- SharePoint
- OneDrive
Deploy, manage, and maintain endpoints using tools such as Tanium and PDQ for:
- Software distribution
- Patch management
- Asset inventory and compliance
Manage and support enterprise print solutions, including:
- PaperCut MF
- HP multifunction printers
- Canon copiers
Provide audiovisual (AV) support for conference rooms and event spaces, including:
- AVoIP systems
- Control interfaces and integrated AV solutions
Collaborate with cross-functional IT teams to troubleshoot, resolve, and escalate technical issues
Evaluate workflow, organizational, and planning challenges and develop corrective actions
Document system configurations, procedures, and troubleshooting steps in an enterprise IT knowledge base
Support endpoint standardization, security, and lifecycle management initiatives

Requirements
Minimum Qualifications

Bachelor's degree from an accredited college or university in:
- Computer Science
- Information Systems
- Engineering
- Business
- Or another related scientific or technical discipline
  
  OR three (3) years of equivalent experience in a related technical field
Minimum 3 years of general experience in systems engineering
At least 1 year of specialized experience working with interactive, real-time systems supporting online or on-demand operations
Demonstrated ability to analyze system requirements, evaluate technical problems, and implement corrective actions

Preferred Qualifications

5 years of experience administering and maintaining Windows desktop and endpoint environments
Hands-on experience managing enterprise print solutions, including PaperCut MF and multifunction printers (HP and Canon)
Experience providing enterprise AV support, including:
- AVoIP-based conference room solutions
- AV control interfaces and integrated room technologies
Advanced experience delivering Tier 2 support for Microsoft 365 platforms and services
Experience deploying and managing endpoints using Tanium and PDQ
Strong collaboration skills working across infrastructure, security, and application teams
Proven experience developing and maintaining technical documentation and IT knowledge bases
Current professional certifications, including:
- Relevant Q-SYS certifications and/or
- Microsoft certifications

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10117622
Position Id: 48bbc6ca9151671b46b39a291225cc3c
Posted 7 hours ago

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