Technical Support Analyst

This role is 100% on site with the potential for 1 day a week remote. MUST BE ABLE TO INTERVIEW AND WORK ON SITE. LOCAL CANDIDATES STRONGLY PREFERRED. ABOUT THE ROLE 100% on site with 1 Possible Telework Day Key Responsibilities Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call. Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow). Remote Troubleshooting: Use remote desktop

Education:Associates degree in Information Technology, Computer Science, or a related field (or equivalent professional experience). Technical Proficiency:Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops). Compliance Knowledge:Basic understanding of IT security principles and data privacy standards. Preferred Skills Certifications:CompTIA A+, Network+, or Google IT Support Professional Certificate. Customer Service:A background in Help Des

VSU - Technical Support Analyst - 100% ON SITE (791880)Inperson required Colonial Heights, VA 4 Months Consultant should go for Inperson interview Short Description: This role is 100% on site with the potential for 1 day a week remote. MUST BE ABLE TO INTERVIEW AND WORK ON SITE. Complete Description: ABOUT THE ROLE 100% on site with 1 Possible Telework Day Key Responsibilities Identify & Resolve:Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first c

Technical Support Analyst Hybrid: Colonial Heights, VA About the Job Duration: 5 months Contract Position Possibility of extension Location: Hybrid: Colonial Heights, VA Pay rate: Hourly Job ID: 791880 Responsibilities: Key Responsibilities Identify & Resolve: Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call. Ticketing & Documentation: Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow). Remote Troubleshooting: Use remo