Role: Share point developer
Experience: 10+ years
Location: Albany, NY
Required Skills:
• Site design, structure, and user experience
o Designs, builds, and maintains the SharePoint intranet and knowledge base PowerApps information architecture, navigation, and page structure.
o Facilitates stakeholder review cycles and incorporates feedback to improve usability and adoption.
o Maintains an inventory of pages and sections.
• Content management and readiness coordination
o Coordinates content intake and population across contributors.
o Ensures content is organized, findable, and formatted for efficient use during live calls.
o Tracks and resolves content dependencies and review bottlenecks in partnership with content owners.
• Requirements definition for the SharePoint intranet and knowledge base PowerApps
o Translates call center operational needs into requirements for navigation, search behavior, and day-to-day usability.
o Defines and documents expectations for connected tooling (for example, Power Apps components), including performance, user volume, accessibility, and availability.
o Recommends and supports design decisions that reduce navigation friction and improve findability across support levels.
• Stakeholder management, handoffs, and dependency tracking
o Coordinates sequencing of work and handoffs across technical partners and internal stakeholders.
o Supports phased migration planning to reduce duplication and clarify where different support-level knowledge should live over time.
• Access controls, permissions, and operational readiness
o Defines role-based access and editing permissions, including admin, editor, and read-only tiers.
o Identifies, escalates, and supports resolution of SharePoint permissions and access issues.
o Maintains clear meeting documentation, action items, and status updates to keep partners aligned and delivery predictable.
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