Specialist- Expert (Desktop Support Specialist)

Matthews, NC, US • Posted 30+ days ago • Updated 31 minutes ago
Contract W2
6 Months
Occasional Travel Required
On-site
Company Branding Image
Fitment

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Job Details

Skills

  • ServiceNow

Summary

Job Title: Specialist Expert (Desktop Support Specialist / Client Services Operations)
Location: Matthews, NC (Onsite Travel Required)
Duration: Contract
Experience Level: 7+ years

Key Responsibilities

  • Provide advanced desktop and workstation support across enterprise environments

  • Evaluate and prioritize Service Desk incidents based on business impact

  • Install and image desktop and laptop systems and deploy enterprise software

  • Configure local and network printers and peripheral devices

  • Perform user data migration and profile transfers during workstation replacement

  • Support account provisioning including Active Directory, email, NCID, and Citrix access

  • Coordinate with Data Center Operations for file storage and data restoration activities

  • Troubleshoot application-level issues with development teams

  • Support escalation of network-related issues with infrastructure teams

  • Maintain accurate ServiceNow ticket updates and communicate progress with users

  • Develop and maintain technical documentation aligned with SLA and OLA standards

  • Implement endpoint security controls aligned with DOT security policies

  • Mentor technical staff and assist with complex issue resolution

  • Identify trends and recommend technical improvements

  • Support technical deployments and workstation rollout projects

Required Qualifications

  • 7+ years of experience supporting enterprise workstation hardware, software, peripherals, and networking environments

  • 7+ years of experience installing and imaging desktop and laptop systems

  • 7+ years of experience installing and configuring local and network printers and peripherals

  • 7+ years of experience migrating user data and workstation profiles

  • 7+ years of experience documenting technical support processes and procedures

  • 7+ years of experience working with ServiceNow or similar ticket tracking platforms

  • 7+ years of experience supporting field technical operations requiring travel

Technical Skills

  • Enterprise Windows workstation support

  • Active Directory account administration

  • Citrix environment access support

  • ServiceNow incident and request tracking

  • Printer and peripheral deployment

  • Endpoint imaging and configuration tools

  • File server storage support and data restore coordination

  • Application deployment troubleshooting

Project Responsibilities

  • Lead small technical deployment initiatives as assigned

  • Coordinate technical activities across support teams

  • Provide project status updates to management

  • Maintain documentation supporting operational standards compliance

Security Responsibilities

  • Follow DOT and ITS security policies and procedures

  • Protect enterprise data from unauthorized access or misuse

  • Implement endpoint security requirements from the IT Security Office

Work Environment Requirements

  • Onsite role in Matthews, NC

  • Travel required within support coverage area

  • Candidate must function as senior escalation resource for Service Desk operations

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 90692449
  • Position Id: 2026-29758
  • Posted 30+ days ago

Company Info

About My3Tech

My3Tech is a leading IT Services & Consulting firm, renowned for driving transformative initiatives across state government sectors with unparalleled expertise and commitment. Since 2010, My3Tech has been dedicated to driving transformational IT initiatives for its clients through deep domain knowledge, technological proficiency and unwavering customer commitment.
 
We provide innovative software engineering, product development, and IT staff augmentation solutions for various state government agencies and healthcare organizations. We are a trusted long-term partner supporting various state governments.
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