Microsoft 365 Systems Analyst II

Job Title: Microsoft 365 Systems Analyst II
Job Location: Austin, TX (Onsite)

Duration: 12 Months Contract with possibility to extension

Job Description:

The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.

User Support

• Issue resolution and support for all M365 services.
• Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
• Escalation point, for complex technical issues unresolved by Service Desk

Analysis & Reporting

• Analyze usage, performance, and audit reports to identify trends and potential problems.
• Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
• Familiarity with Active Directory; Entra ID; PowerShell; etc.

M365 Tenant Administration

• Manage and maintain M365 security policies and compliance requirements.
• Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
• Participate in planning and implementation of IT projects related to M365 services.

Collaboration

• Work with business units to gather requirements and implement solutions that improve productivity.
• Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

Process Improvement

• Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained

Required Years of Experience, Skills, and Qualifications:

• 7 years of experience administering M365 environments in a large organization.
• 7 years of experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.
• 7 years of experience implementing governance and compliance policies in a public sector or regulated environment.

• Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).
• Excellent analytical and problem-solving skills.
• Strong communication and stakeholder management abilities.
• Ability to create technical documentation and deliver user training.
• Strong collaboration skills and experience working with cross-functional IT teams.

Preferred Skills and Qualifications:

• Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).
• Knowledge of Microsoft 365 and Azure licensing models.
• Familiarity with compliance frameworks and audit processes