IT Support Specialist

Description

We are looking for a dependable IT Support Specialist to provide hands-on technology support for a legal environment in New York, New York. This contract opportunity with potential for a long-term role is ideal for someone who can serve as a primary technical resource, resolve day-to-day user issues, and help maintain secure, reliable systems across the firm. The position offers a blend of end-user support, operational troubleshooting, and participation in technology improvement efforts.

Responsibilities:
Provide first-line and escalated technical assistance for employees, addressing issues involving workstations, peripherals, software platforms, and user access.
Diagnose and resolve problems related to hardware performance, cloud-based applications, file management, and basic connectivity across the office.
Act as a central point of contact for technology needs, ensuring support requests are handled promptly and communicated clearly to end users.
Help protect firm systems and information by following established cybersecurity, data privacy, and database security practices.
Support the upkeep of user accounts, permissions, and device configurations to maintain a secure and efficient technology environment.
Coordinate and contribute to IT projects, including system upgrades, application rollouts, and other technology initiatives that improve business operations.
Document recurring issues, solutions, and support procedures to strengthen service consistency and internal knowledge sharing.

Requirements

Experience providing IT support in an office setting that requires attention to detail, with the ability to manage both routine and higher-priority technical issues.
Working knowledge of cybersecurity principles, data privacy standards, and secure handling of electronic files.
Familiarity with database security concepts and general cyber governance practices.
Ability to troubleshoot hardware, software-as-a-service applications, and basic network-related problems.
Strong organizational skills with the ability to manage multiple support needs and technology tasks effectively.
Clear communication skills and a service-oriented approach when assisting users with varying technical skill levels.
Previous experience in a legal or similarly regulated environment is preferred.

Technology Doesn't Change the World, People Do.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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